Fab Glass and MirrorReviews on record for fabglassandmirror.com

When I ordered my glass shower door, the salesperson was helpful, responsive, and clear about the timeline. Before the sale, I would have given Fab Glass five stars. After I placed the order, communication stopped. Three weeks later, I called to ask for a tracking number and learned that the door had never shipped. It had been scratched and sent back to production, but no one had told me. It finally shipped about four and a half weeks after I ordered it. The problems continued during installation. The header bar appeared to be the wrong one, a door stopper was missing, and only one of the two weatherstrips arrived—and it was the wrong size. I emailed support a detailed list with photos but received no response. When I called three days later, I got no apology and had to make my case on every issue. Management agreed to replace two parts but said the header bar was not their problem and told me to follow the installation instructions. The trouble is that the instructions they shipped with the door were very different from the ones they provided afterward. Management is reviewing the issue again, but four more days have passed, nothing has shipped, and I still don’t have a working shower. Fab Glass handled the sales process well. The communication and support after the sale have been deeply disappointing. For these reasons, I recommend going elsewhere for your glass and mirror needs.

Amazing quality

The accuracy of the cuts and speed of delivery made the experience repeat worthy. I would and have already recommended this company to other businesses.

Excellent customer service and quality product.

Pleasant customer service....good quality

helpful service. Good product. persistent review requester.

They delivered glass to me that had etching in it. Nothing they recommended would get the etching off. They even asked me to order 6000 grit sandpaper to try to remove it. Despite all my efforts, I could not get the glass clean. I have been going back-and-forth with them now for weeks. They’ve offered me a partial refund, which I refused. I am in the process of disputing it with my bank, but you would think that a company that does business on the Internet and relying on these reviews. We try to make this right. I was willing to take a replacement, but they told me they didn’t know when they were gonna get them back in if ever for a standard round glass table top They told me nine days ago they were gonna issue a refund and now they’re not answering my text I ask you is this a company you want to do business with. Cyrus Davis was my sales. / customer rep that has yet to process promised refund

Easy and packaged great