FasterPayReviews on record for fasterpay.com

Total scam. !!!!!

I have been a FasterPay merchant for several years. After a former employee left, I went through a lengthy process to regain account access. Since June 2026, I submitted all requested KYC documents and waited four months — only to receive a sudden account closure notice with just 10 business days to withdraw. No rolling reserve statement was ever provided, despite funds continuing to arrive daily. Approximately £11,500 is held in my account with no way to withdraw. Updated October 8, 2026: I cannot log in to read or reply to FasterPay’s messages. The 6-digit verification code required for login arrives after the 3-minute window has already expired. FasterPay is setting a withdrawal deadline while simultaneously blocking access to the account needed to complete that withdrawal. I have filed a complaint with the Financial Ombudsman Service and escalated to the FCA. Updated October 15, 2026: The situation has escalated further. I received a verification code at 00:36 AM without attempting to log in — indicating unauthorized access to my account. By morning, my password no longer works at all. The closure deadline is tomorrow (Oct 16). Months of correspondence on ticket AT-260720-3V9Q produced no resolution. This is now under active investigation by the Financial Ombudsman Service (PNX-6127421-F1R4) and the FCA (212580515). I do not recommend FasterPay to any merchant.

After a long and exhausting approval process, my account was finally approved. Unfortunately, I never managed to use it because of a technical issue between FasterPay and Shopify. Shopify could not recognize that my FasterPay account had been activated. I contacted support multiple times, provided screenshots, and explained the issue in detail, but I received no meaningful assistance. It felt like nobody understood the problem or was interested in resolving it. After several months, I decided to give them another chance. To my surprise, I was unable to receive OTP verification emails at all, which completely blocked access to my account. I contacted support again and received no response. At this point, I feel like I don't even have an account with them. Based on my experience, I cannot recommend FasterPay to other merchants. Poor support, unresolved technical issues, and a lack of communication made this one of the most frustrating payment gateway experiences I have had

I am extremely disappointed with the onboarding process at FasterPay. Our company (AZADA BEAUTY LTD) provided a flawless corporate document package, including high-resolution corporate bank statements, notarial residency verifications, and physical HMRC official letters. Every single compliance requirement from our side was executed at the highest professional level. However, after dragging the process for days and forcing us through multiple verification loops, they simply issued a generic, automated rejection template mentioning "business model check" and internal criteria. If your compliance team has strict internal filters against standard e-commerce/dropshipping setups or specific industries, you should explicitly state this on your landing page before wasting weeks of legitimate businesses' time. Dragging merchants through an exhaustive manual review just to hit them with a lazy automated template rejection is a clear sign of systemic incompetence and terrible customer service. If you value your time and expect transparent B2B communication, look elsewhere. FasterPay is a massive waste of time.

Update in June’26 : they didn’t give me any solutions, tried to response with 2 employee names but never solved the problem. After asking for deleting account & information they denied. After 6 months of patience, I must say they are fraud. Update April’26: The support is ridiculous. Another 20 days left with no solution. Never opened the payment portal/app from their side to receive payments. And again they can’t even solve a simple problem. I showed them why the orders are not placing in the test mode, they could only provide the documentation but no support at all. Seems like information stealers. Mar’26 I have gotten my business model and account verification after a month of submission. But the integration process is taking more than 2 months. I setup my website integration with fasterpay right after I got my account verified. But they are really slow to get support from. My customers got confused seeing the payment options and tried to pay through the test setup (I had a full banner stated about this issue). So, I had to deactivate it from my online store. I asked the support to delete my account and they contacted me after some days saying integration is getting delayed due to heavy traffic in the support. Then I reactivated and asked them getting through for the integration. Agan I am being ghosted for another month. I couldn’t get any response from them about integration and breakdown of the fees.

I have been using FasterPay to make payments and send remittances. The experience is remarkable and smooth.

Sending money overseas has been easy. No problems so far, the fees are clear and it doesn't take forever.

Scam app, they have been holding my funds since 2021 and have not released it. They keep asking for documents after I sent it. They stop replying and close my ticket. Anyone using this app in 2025 get ready to be scammed