Fence Supply Online (Business Closed)Reviews on record for fencesupplyonline.com

We ordered 8-6' tall door gates for our commercial steel building on 9/19/23. Matt told us will be ready in two weeks, He showed us the type of gate latch and J-bolts we would get so we approved it. The order wasn't ready in two weeks and Matt called to add another week. This was disappointing as we already planned installation and then had to cancel it. We went to pick up our order on 10/11/23. The gates were loaded and Matt showed us some other latch they fabricated and different J-bolts. We also noticed in in better light that the tubes were spray painted with a can, had runs all over, weld smoke hadn't been cleaned off, the tube joints didn't match and had large gaps, areas on the tubes had no paint, so he gives us a spray can saying we could paint them. It all had scuff marks making them look used and re-worked. Matt offered a return and refund before we left and I said we'll think it over. We then left for home. FYI there is no quality here, very amateurish work. Furthermore, we were shown parts we were ordering and getting, but what we got was something different and so badly made that they couldn't be used. 10/11/23, I called and texted Matt pictures of our concerns and today he told us that he would issue a refund of those parts and send us the correct flip-locking latches we were suppose to get via overnight. We had to postpone leaving on vacation just to see if they actually arrive tomorrow. We will give an update of that experience.

I bought a split rail fence from them. Susan was really helpful. From the quote to delivery it was really reasonable time frame. We finally got the fence put up and have had so many complements on it and so many people tell us they want a fence just like it. They are a great company to do business with. Thankyou

This guy stole $17,662.04 from me. He never ordered my fence and I finally went through the actual production plant and purchased my fence. Still do not have ANY of the $17,662.94 that he needed as a down payment for the Fence purchase. Obtained a final judgment December 6, 2022.

I ordered fence from Richard Fish, product was shipped and after I installed it, mold appeared on the fence. Richard Fish would not help in any regard. I found out the fence had not been treated with anti-mold product. Richard Fish did not help at all. I called again and he denied they even sold fences. This is a shoddy company!

Ordered in early December 2021. Was advised it would be 6-8 weeks for 'Will-Call' pickup since I would he picking up. After not receiving notification in allotted time, I tried to contact several times over course of three months. Never received a response. Finally found a way to reach owner. He blamed sick staff (Covid), ongoing website issues, phone system messed up, email down, etc. and promised to contact me the following day and confirm refund. He never called. After that, his mailbox was full. The business website menu didn't work and all mailboxes were full...hmmm. They took my pre-payment in Dec 2021 with no technical issues. They even sent a marketing email to buy fence material through them even though I had just purchased. BEWARE OF THIS COMPANY. I had to have my credit card company conduct a fraud investigation to refund my money. If CapitalOne deems it fraud, that's not good. BBB gives an 'F' rating. Their website is still up and, apparently, taking orders. I urge others who have been charged and misled to file a complaint with the Texas Attorney General's Office and with the BBB.

BEWARE: This is a dishonest vendor. They will Lie, Cheat and Steal. Apparently they are running a Ponzi scheme and I ended up at the bottom of their pyramid and out $8,000. I will be pursuing this through legal channels to hopefully end his run of victims. You have been warned.

DO NOT USE THIS BUSINESS! This business is a total scam. Took money from my small business and disappeared. Lots of excuses. All they have is excuses and no material. They will take your money and you’ll only be delivered lies. It only takes a little digging to see their more recent reviews show the true nature of this business. They blame customers, COVID, every and any natural disasters. They’d blame God if they could. The one thing they don’t deliver is goods. They will not give you your money back and tell you tough luck go tell your bank! Richard Fish the owner is nothing but a scam artist and a fraudster!! DO NOT USE THIS BUSINESS!

I wish there was a way to leave a negative review. I have never taken the time to review a business, mostly I have never had to. But this is the exception. Please BEWARE of this company. They will steal from you without a shred of remorse. Running a small fencing company is hard enough, but when you are scammed out of more than 20, 000, it makes it even harder. Paid for material that was ready to ship on Jan 5, since then I have heard nothing from this company other than excuses. That is, when you can actually reach someone. And that someone is Richard Fish the owner. From there you will hear the same excuse, Covid, or the Flu, or family emergencies or ice storms. Those are all the same excuses we've been hearing since January 5th. We contacted the company who had the materials and were told Fence Supply Online owes them money from previous orders. They too cannot reach anyone regarding what is going on. From the looks of it, Fence Supply Online has started the business of cut and run. Stealing money from other people and vanishing like a bunch of thieves in the night. I was able to get Richard on the phone after contacting them through Facebook, which I might add, is still posting, but not able to refund its customers, answer questions or pay their bills. He told me he would automatically refund the money, but again, all you get with Richard Fish and Fence Supply Online is lies, excuses, and wasted time. It's going to be a long legal process to get our money back seeing as this business is in Tarrant County Texas and we're in a different state. But we're going ahead anyway to try and recoup the money and lost wages along with damage to the reputation of business since this company has cost us quite a few jobs, cost us the confidence in our company, and ultimately the ability to provide our customers with fence material that they purchased. Richard Fish is nothing but a con artist who scams small business and is never heard from again. Covid, Flu, Ice storms, Family emergencies are all understandable...but I'm beginning to see that those too are another round of lies to by time on the money they've stolen. I wish everyone who bought with them a swift and hassle free refund. You may wish to file a police report with your county and Tarrant County where the business is located. You may also want to file with ic3.gov, the better business bureau and also the FTC. You can also file a complain with the Texas State Attorney General. Our business has done all of that. Also there are several very good attorneys in Tarrant County who can help you try and get your money back. Richard Fish, I'm sorry but I don't wish you anything other than the hours in the day you will need to refund all the people you have scammed.