Fender Musical Instruments CorporationReviews on record for fender.com

Had an issue with a Champion II 25 amp, I reached out to customer support and was helped by a Mr. Bradley Shelton. The responses were quick, and he was very polite and helpful, and helped me get the issue resolved extremely quickly. I had a replacement amp about a week after I reached out. Amazing experience, Bradley sets a very high bar for customer service.

Kane Kitchen was terrific. Knowledgeable and eager to solve the issue with my amp. Superb customer service.

Kane Kitchen is fantastic!!! What a great experience. I called him out of the blue with a problem I was having replacing my jack into my J Bass Ultra 1 and he sent me just what I needed to get it working. He is knowledgable and has a great passion for his job. Thanks for finding and retaining fantastic technicians...

I've always found the customer service staff to be very friendly and accommodating, and willing to go the extra mile to make sure any issues are dealt with. They were recently happy to send out a replacement part which was missing from a 2nd hand purchase.

Guitar arrived damaged. Sh*t happens, but the customer service I got was great - quickly got the resolution I wanted, thank you!

I spoke to a gentleman called Sam when I needed to replace a broken part on my Gretsch White Falcon which are hard to find. I have just learned that I have been send the replacement part which Sam sourced from Japan at no charge and as a goodwill gesture. If I could give ten start to Sam and his colleagues I would. I am very grateful for their amazing support.

My family has loved Fender for decades and my love for them continues. Their customer service is top notch. They went above and beyond to right a wrong that was caused by someone else’s negligence. Their name means something in a world that is so disposable. Their guitars are beautiful and the sound is amazing. I know that this guitar will last my spouses lifetime and be one day passed to next generation of our family. Thank you Fender.

I had an excellent experience ordering from the Fender Mod Shop. My Jazz bass arrived earlier than expected and in perfect condition. I can't fault it, it looks, sounds and plays beautifully. I live in Ireland so was very surprised that it arrived several weeks earlier than the time-frame they gave. Came with a deluxe hard case and case candy/cert of authenticity. My first proper Fender (have a great Squier and have had many previous other brands) and although pricey, to me was well worth the cost as I now have my dream bass.