FeniexReviews on record for feniex.com

Great customer service.

Our request has been dealt with in a timely manner, and even after having issues paying (issue was from our bank) still always got a fast answer.

Everything was taken care of much more efficiently than expected!

Great product, dismal customer service. I ordered four Q Surface Mount LEDs on December 6 to be shipped FedEx Ground (delivery in 1-5 business days). I expected a delay due to the Christmas shipping rush, but I did not expect to wait 24 days. Just to be clear, FedEx was the reason for the delay, Feniex shipped on Dec 9. I reached out to Feniex support to see if they could help and was disappointed in their response, they essentially wiped their hands of the issue once the order left their loading dock. I was told that I had to contact FedEx to determine the status and to file a claim. I could see the status of the shipment via the tracking number, and FedEx told me that the shipper (Feniex) had to make the claim. I contacted Feniex once again and gave them this information, and requested a refund of the shipping charge. This request was ignored. I requested that the issue be elevated to a Supervisor, which was also ignored. The order was eventually delivered and I’m sure that I’ll be satisfied with the hardware itself, but poor customer support for a product this expensive does not sit well with me. If I wanted to be blown off I would have shopped Chinese. I hope that I never have a problem where I need support.

I had a hard time getting a hold of a sales person, but once I did they were very helpful. The product is top notch!

Lighting quality and product availability is great. Anas has been supportive of us since day 1!

Super AAA+++

J’ai reçu plein de mail pour confirmer que ma commande était bien en préparation pour qu’à la fin je reçoive un mail qui dit qu’il n’y a plus de stock …