First class moversReviews on record for firstclassmovers.org

First Class Movers was the carrier chosen by Vantage Movers to do our cross country move. It was a horrible experience. On moving day they added so many extra charges and packing materials they never used, that the cost almost doubled.Then we had to pay their fees or they wouldn't deliver. They charged us hundreds of dollars for crates and we said "no crates" and saw no crates. We couldn't be there at pick up and we didn't get our invoice for a week. The customer service was terrible. Dana wouldn't acknowledge that my invoice was missing one of my deposits and told me if I didn't pay in 5 days that they would get rid of my stuff. At drop off they had more unexpected charges and refused to unload until my husband went to the bank to get more cash. Then when we unpacked, the box of silverware was missing. I got $.60 a pound for it. About $15. They held my things hostage and kept increasing what I had to pay to get it. Vantage Movers had no control over them. We were stuck.

I don't think I have ever written a negative review online, but my experience with First Class Movers was bad enough that I feel obligated to share it. I booked my interstate move from California to Colorado through AmeriSafe Van Lines, which assigned the move to First Class Movers. My original quote was approximately $2,600. When First Class Movers arrived for pickup on September 1, the price increased significantly. I ultimately paid more than $3,700—over $1,100 above my original quote. With the movers already at my home and my interstate relocation underway, I felt I had little practical choice but to accept. I later learned that a truck heading toward Denver left approximately two days later WITHOUT my belongings. I was told this was because I truthfully listed my receiving availability as two days later. Nobody explained that this could cause my belongings to miss that truck. I was later told I would have needed to indicate I could receive them immediately, even though that wasn't true. What followed was weeks of extremely frustrating communication. I repeatedly contacted First Class Movers trying to find out where my belongings were and when they would arrive. Different representatives gave me different information, and several interactions were extremely rude and unhelpful. My belongings were finally delivered September 23—22 days after pickup. During that time, I slept on a blow-up mattress and had to purchase furniture, kitchen items, household necessities, and jackets because everything I owned was in the shipment. When my belongings finally arrived, multiple items were damaged or incomplete, including broken kitchenware, shelving missing parts, a damaged desk, a broken coat rack, and canvases missing from the initial delivery. I paid $3,700+ for a move originally quoted at $2,600, waited 22 days without my belongings, incurred significant additional expenses, and received damaged/incomplete property. Based on my experience, I would not use First Class Movers again.

The absolute worst experience ive ever had with a conpany. The price originally quoted ended up being 3x that at pickup. I even got rid of of big bulky items to stay within the threshold of 750 cubic feet. Theres no way they can justify upping the price as much as they did. Now its been almost 5 weeks since they picked up my stuff and i have yet to receive any update on when i will receive my shipment. I call daily and usually don’t get an answer. Other times theyll say its still pending shipment at dispatch with no explanation why. Horrible pricing, customer service and service in general. I will update if i ever receive my stuff.

The absolute worst. Stay away from this company. They doubled my original quote, customer service and communication is unprofessional and condescending. They should not hold a license to provide any service. What a nightmare!

I would not recommend this company based on my experience with my recent move. Just to mention the worst issues: Price was changed three times Broken dishes, chair was terribly dirty, hole in boxes where I believe mice were in there Did not put the bed together as it supposed to be. Had to be fixed by others Missing TV cable I was told that whatever they disconnected, they would connect again. Not so, had to hire someone to connect my washer/ dryer

I had multiple things broken with this company, they lost pieces for multiple items, they have “hidden fees.” I would recommend this company to an enemy, for sure.

Horrible!! First, Hugo kept calling to ask if we were going to schedule with them, kept calling and calling and calling! When we had already told gave a date. Then the day of pickup, the carriers said the items in the house were NOT in the inventory, which idk why did we even mention everything if they weren't going to put it there. They were leaving some stuff on the street!! They didn't take our beds, had to get rid of a lot of stuff that same day because they wanted to charge 3k more. They don't have updates during the delivery process, they told us to call the next day and nothing. And when FINALLY delivering, WE ARE MISSING 5 BIG BOXES AND A DRESSER. There's a broken TV and broken dishes. I told the carrier to please wait because I was counting the boxes, he didn't! he was in a rush! I called him to let him know we were missing stuff and he said it wasn't in the truck. Well... did he look? because that truck was an entire mess, they weren't delivering just our stuff, everything was just thrown in there, not even organized. He was just throwing our boxes when getting them out of the truck! We already filed the claim form and have NO UPTDATE to where our missing stuff is!!! When I call, I now get sent to voice mail, no matter what day or time I call. There is no answer now... Where is the rest our stuff??

First class movers are the worst moving company in the market. They stole every valuable thing I had from my Xbox to my $4,000 tv to my cz p10s pistol yes I will be contacting the police during nonemergency business hours to report my stolen pistol which btw was locked into a pistol lock box they stole all my tools from hand tools to my ryobi battery pack tools all of them they didnt leave me not even a screw driver or a wrench, it looks like they picked thru the garbage and packed some garbage to fill the boxes to charge more too. They sent these mobsters from Ukraine who were also rude and very intimidating, but once they got your 2800 deposit what can you do, and lastly what they didnt steal they broke this has been the worst move of my 57 yr life and I moved around alot with the military....STAY AWAY FROM FIRST CLASS MOVERS JUST GO WITH MAYFLOWER... oh and btw when they left they didnt leave one shred of paperwork, not copy of bill of laden no itemized list like mayflower does nope and if I didnt take pictures of the some of the papers I wouldn't had nothing to even show they were there....wished I would had just given everything to the goodwill and started out with the clothes on my back least then I wouldn't have to haul all this junk they created to the dump this is extremely difficult being a 100% disabled military veteran