First Energy CorporationReviews on record for firstenergycorp.com

There are constant outages and brown out when it isn’t storming. We outages when it’s sprinkling. Any modern grid can handle weather but Monpower some how has failed to create a reliable grid. They charge an arm and a leg for the most unreliable electricity I have ever experienced. The whole “tough geography” is a cop out. The upper peninsula of Michigan is just as rural with worse weather but the power almost never went out and was so much cheaper.

I HATE everything about this scam of a company. We had astronomical energy prices and they always seem to have an excuse as to why they can't help a consumer out. They overcharge due to corruption and Ohio residents always have to feel the brunt of it. If I could give them a negative number I would.

First Energy is worst electric company I have ever encountered. The company has a clever method of adding additional charges. here is my experience: As I registered account holder, once properly registered, I can no longer login to account to pay billings. Thus, I am forced to use "Pay as a guest" option and that incurs additional fees. I have complained to Maryland Attorney General which has ignored my complaints. I even wrote to Governor for him to intervene... getting his Atty general to look into matter. Thus, each month I have to wait to receive billing by mail and then go on line and pay as a guest, with an exist charge assessed because I cannot login to existing account. Their customer service does not respond.... it's run like scam by obfuscating online direct payments to avoid extra charges.

I really honestly wish someone wealthy enough could just buy this so called Business out Ohio Edison are just cold hearted monsters who are idiots in position of power who has no soul at all Ohio Edison got Screwed over by JH and now everyone must pay the price high rate hikes are non stop madness making it impossible for all residents and businesses to afford to keep their utilities paid and especially for those families who have homes and apartments were all suffering because Ohio Edison Bad investments because they’re all idiots they just shut off my mom’s service and they don’t even care that they’re dirty practices are destroying lives and families all over Ohio and I think these kinds of practices should be criminal and punished in a court of law and every worker should lose their jobs and replace the whole crew with AI and then shut off their power so that the workers staff including CEOs they all should be fired and replaced with AI. then and only then will these companies feel the pain and suffering when it hits home for them and their families only when they will want to find a solution but because Ohio Edison thinks they are untouchable they feel nothing for none of us this why everyone in Ohio hates Ohio Edison and Ohio needs to get smarter and Boycott Ohio Edison Now.

Company has charged us for years on a monthly basis, except for this past December when they hit us with a 3 day bill 60+ days past our last usage date. Paid our last bill January 6th, confirmed on a company statement that our balance was $0 on February 12th. Yet they added a new bill after that and failed to inform us as allegedly they updated our account phone number the previous September from the number we have been paying from for years to a random number that is not mine nor my wife's nor anyone we have ever known, this phone update was not approved by us. Now (August of the following year) when i need money fast and went to get a loan, im told my credit dropped from 817 to 660 due to this company sending a $37 bill to debt collections over a payment we were never informed of. Nearly impossible to get company to make things right or take action in a timely manner.

Poor customer service in getting assistance

I am resident at Oakhurst NJ! My home has been without power since 2:00 p.m. on July 3, and as of July 8, I still do not have electricity. This outage is not related to the storm or severe weather. My power went out before the storm arrived, yet every update I receive blames the weather or provides another AI-generated estimated restoration time that never happens. I have submitted numerous outage reports and requests for assistance, but no one has contacted me or come to inspect the problem. The only responses I receive are automated messages, with no real customer support. Living without power for several days during extremely hot weather has been unbearable. It’s been difficult to sleep, and I had to throw away all the food in my refrigerator because it spoiled. I am asking JCPL to have someone respond to my case, come to my home, identify the cause of the outage, and restore my power as soon as possible. Customers deserve timely communication and real assistance, not just automated updates and inaccurate restoration estimates.

My electricity was turned off by my tenant (without coordinating with me( who left on Friday evening. I have been trying to get my power back on since then. They can't be reached on weekends. I called the company at 8 am and I was told that nothing can be done until tomorrow due to billing system. It can be switched on automatically from their end without having a person come to the house. I told them that I hadn't had power for 3 days: no light, no appliances for basic needs etc. The lady on the phone replied "I understand". I asked her if she had power andcthat she she clearly doesn't understand. They had the ability to switch my power on but because of the billing system they wouldn't. Talk about putting people first! It will be 4 days ​without power. She put me through to a supervisor to expedite it but she read the same script. Zero customer service or understanding. I felt like I was talking to a robot. Very disappointing. I will be calling around for a new electric provider.