FitnessFactory.comReviews on record for fitnessfactory.com

The treadmill took 3 weeks to arrive. After building it, once it was turned on, it became evident that it was broken. The process of contacting customer service involved great run-around. The store then had no interest in replacing the brand new product, rather, explained that 'this was the manufacturers problem, not theirs'. I now need to wait a further 2 week for a call back from a service technician to schedule an appointment. After dropping over $2,000 I would have hoped for better care.

great service. No pressure everything went as promised very efficient

I purchased a product but never received it. Consultant Javier told me it was out of stock. However, neither the website nor Consultant Max mentioned this at the time of purchase. Therefore, you are obligated to deliver a superior product to me at no extra cost to compensate for the inconvenience; I will update my review once I receive the product by this coming Friday. I have already messaged the CEO, Mr. Stuart Gleen, to resolve this. This is outrageous. order #5055845

What a terrible customer experience at the West NY gym. 3 weeks ago Walter the trainer berated me for leaving the private trainer section 5 minutes early, I did not report him to management out of kindness but lied to management and told them I was rude to him, I say to owner of this business, run the cameras and the truth will be self evident. Also the Juice bar overcharged me for a shake and when I asked them why they said it was for extra product added we did not solicit, so they basically stole my money. My membership was cancelled and my card was charged for month not even begun. I was also charged $700 dollars for a personal trainer after I cancelled the contract. The lady that closed my account committed and act of perjury by basically lying about me to manager Xavier. Shame of you Xavier for not investigating facts and arbitrarily cancelling my membership. I will definitely be reporting this business to NJ Gym Board. Carlos M.

They sent us a stairmaster that worked for a couple weeks and suddenly stopped working. We’ve been trying to make contact with them about it since August. They’ve not picked up any of our calls, nor responded to any voicemails, or emails. Quality of stairmaster, terrible. Reliability and customer service of company.. TERRIBLE. Stay far away from this company!!!

I will not be ordering from here due to reviews, hope everyone does the same.

There products are very good, but the delivery takes way too long to actually reach you, so buy it directly if you want to buy something.

Really enjoy these classes, great variety and different classes each time .