FixmyoculusReviews on record for fixmyoculus.com

Turnaround time took a long time but that was told to me before I sent my controller in, my problem is with the failed repair. I sent my controller in for a botched repair after I had damaged a ribbon wire along with the stick drift problem that I had originally tried to fix, my controller was sent back on time but after only a couple hours of use stick drift returned just as bad as it was before and no there wasn't any sort of collision or abuse that could have damaged the controller after it was returned to me. A waste of 32 dollars

These guys are literally the only people that will fix your headset. I would never ever use them if there was even a single other company that could do the same thing. They are really hard to communcate with, sometimes taking nearly a week for a response, and also their customer service is just awful in general. Theres also some stuff that happened with my order that makes me wonder what the heck is going on there. The only thing going for these guys is that they will fix your headset if you need, for a price.

Had a lens replaced by Fix My Oculus, the repairs were really quick and quality was impeccable. Their customer service was incredible. Communication was always very professional and clear. I had issues with shipping as I'm from Canada and Fix My Oculus went out of their way to help me out, even though the issues were entirely the fault of the shipping company. I highly recommend them for fast, honest repairs and great customer service!

One time my Quest 2 had bad bad stick drift. I sent my controllers to them for like 70-ish bucks and when I got them back they worked like brand new! I'd personally recommend.

My meta quest 3 suddenly stopped charging and the only offer that their support had (after wasting my time trying to do basic rebooting) was for me to buy an entirely new one all full price. Fix my oculus gave me a repair that costed about $142, which is expensive, but it was still way better than what Meta could provide, which was basically nothing.

I found them after losing all hope of saving my sons VR. I sent them a message and got a label instantly. Took a couple days to get there as expected. A few days after I got a call about it and they explained what was wrong, how they were going to fix it and how much it would cost. Great communication. It was shipped back to me. I noticed it was taking longer than the expected delivery date (6+days) so I contacted them. Within the hour I got a phone call saying they were watching it and if worse comes to worse they have insured and I was assured I'd get a VR no matter what. Luckily it arrived. Then my daughter's went out. Same thing, quick delivery, shipping, ok turn around time. We got it and opened it but the screen was still black and wouldn't connect to the controllers. I contacted them yet again and they immediately sent out a 2 day shipping label and promised a 2 day turn around. When they got it they found out what was wrong and fixed it. Didn't even charge me because they missed it the first time. Very pleased with the customer service. The only thing I'd complain about is the turn around time but it's expected when you're like the only place that fixes VR's so I didn't mind. As long as I didn't have to buy a brand new one lol

Quick to start the shipping process. However, their tutorial on how to replace a joystick has multiple wrong steps. I messed up my spring due to this and had to shell out an extra 33 bucks for joysticks, toppers, and springs. I definitely would recommend to buy parts from this website but their guides are wrong. I will say that when I bought the second pair of joysticks + springs + toppers, they came 10 days late but that was a USPS issue and not the websites fault.

When I got my controllers back couldn’t connect to the headset,sent an email and 5 minutes later fix my oculus called,and the issue was resolved,I’m really appreciative that they called,really helpful impressed with their customer service