foldedsteel.comReviews on record for foldedsteel.com

I ordered a knife as a present for a friend on August 4th, his Birthday is the 17th. 5 days later nothing on my Shop app is moving… no tracking number, no update. So I go to the website to look at their shipping again AND THE WEBSITE IS GONE! “Sorry We Will Be Back Online soon” no explanation, no clarification on orders. Just a box that says reach out to customer service if you have a question on your order. I email them no less than three times, I reach out BACK to the email they sent about how to take care of the knife they haven’t sent me. I reach out on Instagram, I call the phone number that’s listed on my Shop app to get a hold of them and it’s a Google number that goes straight to voicemail three times. Needless to say, I ended up filing a charge back with my credit card company for an item that I never received and no update about when they were planning on sending it. I will absolutely never buy anything from them again.

Bought a Dahlia cleaver. I like it so much. I bought a set that included the magnetic block. Since I didn’t need the Cleaver that came with a set, I asked for a barbecue slicer. There was no problems. I got the slicer but it was a little too big for the magnetic block I had so I sent an email back thanking them again and asking if they had a sheet they said they had a sheet for 30 bucks but since I was very patient with them they said all I had to do was pay for shipping which I did. I’m looking forward to the sheath have it wrapped in a towel right now. They were so thoughtful that they’ve offered me 50% off on anything I buy that’s under $250 I’m going to the site now and see what I’d like. I highly recommend this company.

Ordered a set of knives March 13, 2026 as a Mother's Day gift (thinking in advance as a good husband) 2 weeks later half the set arrives. I reached out to Folded Steel prior to Mother's Day and no reply on status. Days later they contact me back that they will be shipping within 2 weeks. Another month later and nothing received and they've been completely unresponsive for over a week. Sending all back. Disappointing to say the least.

Terrible customer service. I ordered a few knives on August 6th as a wedding gift. My order status was "in process" for 5 weeks. At that point I started sending emails asking what was up with my order. All of my emails were ignored. After a week of being ignored, I contacted my credit card to dispute the charge. A few hours after that, Folded Steel finally contacted me to say that my order would ship "next week." It finally shipped on September 19th and arrived on September 23rd. I cannot speak to the quality of the knives since they were a gift. But ordering from them was a complete nightmare. If I could have given them zero stars I would have.

Worst customer service. We have a set and the chefs knife had a divet on the blade that always traps threads from the drying towel. While customer service agreed that was not acceptable quality, they ignored my many emails asking them if I could send the knife back for professional sharpening. They literally just refused to answer. They say their knives are guaranteed for life yet they dont stand by their lack of quality control.

I have made a few purchases for gifts for family members, and I am so sure they will love everything! I am excited for them to open their gifts, I also had made another purchase on FB and it wasn't showing up, I contacted them right away and they found it, and forwarded the items purchased, they did so speedily. and were very helpful. Thank you so much

This is a passionate organization selling unique and amazing products. You don't interact with a call center or a large organization with people spread out all over the world. This is a small, down-to-earth company selling high-quality and unique products. They are there when you need them and take customer relationships seriously. I highly recommend.

I ordered a beautiful walnut cutting board from them. The first day using it I chopped a head of romaine lettuce on it. After I rinsed it there were huge knife marks all over it. I contacted them and was told that the board was "performing as expected" and would not let me return it for a refund. They told me to use mineral oil and wax on it. I am not using mineral oil every day on this board. My other board I only have to oil it every two weeks and I chop a lot every day. I will never buy anything from them again. What a ripoff!