FoxpharmaReviews on record for foxpharma.us

Reply from Foxpharma· Sep 14, 2026

Hi Rhi, We’re sorry that you were disappointed with our decision. However, we would like to clarify several factual inaccuracies in this review. Our records show that this decision was not made because of one canceled order. There were four separate order cancellations, along with multiple communications regarding order changes and cancellations. After reviewing the account history, we made the business decision that we could no longer continue processing orders on this account in order to avoid further order, payment, and fulfillment issues. We would also like to clarify that our records do not reflect 3–4 items being purchased monthly for over 12 months, as stated in this review. The actual customer history with our store is approximately six months, with orders generally consisting of 1–3 items. All canceled orders were handled appropriately, and we have retained the relevant order records and customer communications supporting the history described above. We appreciate every customer who chooses to shop with us, but we also reserve the ability to discontinue a business relationship when repeated cancellations and order changes create ongoing processing issues. This was a business decision and was not intended personally. We respectfully disagree with the characterization of our customer service and products in this review and stand by the documented history of the account. Fox Pharma Customer Support