FR8StarReviews on record for fr8star.com

This company is sleazy and dishonest. They sell a load board to carriers where they charge 20% on top of fees on most loads and charge $49-129/wk for access. They now operate their own brokerage and cherry pick all the good loads off their own board. The customers on the cherry picked loads, who used to see many bids, now only see one bid, and those bids are extremely high(20-30% higher than they would see if the competition could also bid). On top of that, they didn't let any of their carriers know they were doing this so they keep collecting the weekly fees while only allowing the really bad, unprofitable loads to even be seen by their carriers, who are still paying for this service. So they are now lying to their customers and carriers. Fr8star is also know as Sandhills Global, Needahauler, Auction Time, EquipmentFacts, TruckPaper, MachineryTrader and TractorHouse.

We worked with FR8Star as part of a freight brokerage business for over six years, building our business around the platform and trusting them with thousands of shipments. During that time, we remained loyal customers and paid a $10,000 reinstatement fee after our account was reinstated. Unfortunately, our experience following that reinstatement was very disappointing. Based on the explanation provided to us, our company’s account was permanently deactivated after Phil Lyons concluded that one of FR8Star’s emails had been accessed from a Ukrainian IP address. During our communications, we understood that FR8Star could not determine who actually accessed the email, only that it had been opened from that IP address. We immediately explained that our business has been operating from Warsaw, Poland for years. We offered bank statements, phone records, email history, and any other documentation that could help verify our location. We also informed FR8Star that we had been reporting missing FR8Star emails for months, leading us to believe there may have been a technical issue rather than an intentional policy violation. In our experience, the information and documentation we provided did not result in any further investigation or technical review, and we were informed that the decision was final. After more than six years on the platform, over 1,900 completed loads, and paying a $10,000 reinstatement fee to continue doing business, we had hoped for a more thorough review of the circumstances before such a significant decision was made. The permanent deactivation of our account had a severe impact on our business, reducing our revenue by approximately 80%. Losing access to the platform meant losing not only approximately 80% of our business revenue, but also the reputation and trust we had spent more than six years building on FR8Star through consistent performance and positive customer reviews. We understand that every company has the right to enforce its policies. At the same time, we believe long-term customers deserve a meaningful opportunity to present evidence and have unusual situations fully reviewed before a permanent decision is reached. Based on our experience, we cannot recommend FR8Star.

They went above and beyond what other shippers would do to get the job they promised done. Would use them again in a heatbeat.

They are scammers, they scam their customers they scam carriers and they scam insurance companies.

I shipped my tractor utilizing Diamond Freight Logistics and they had great communication throughout the whole process. Fast pickup and delivery time. truck driver was great and had no issues. Would use again.

Working with FR8 star to get my tractor transported was a great experience. Everyone was very courteous and professional. They took great care of my tractor and delivered in a timely manner. I would highly recommend this service.

Communication was top notch! Shipper showed up for delivery on time and it was smooth. He showed up at our farm and our tractor wouldn't lift it! He was super helpful and we finally had a neighbor swing over and help. No mean stares or horrific calls that we weren't ready (although it was true), just helpful in solving our problem. Great company, reasonable price! Definitely will use them again!

If i could leave a zero rating i would, hired FR8STAR to move a cement silo and they told me they could, sent truck to get it and trucker said to tall, had to pay an additional $208.00 for dry run. Truck driver said has to be towed, Hugo the sales rep whom i was dealing with said he could get it done, just needed a few extra days, got back to me and said it would cost approx. $2700.00 more on top of the ORIGINAL 2800.00 for the first bid, to tow it. i told him i would find someone else and to refund my money they said they would not give back my money , this is why i am writing this review to WARN everybody do not trust or use FR8STR as they are dishonest bunch of thieves.