FragilepakReviews on record for fragilepak.com

Package is lost, can't get any answers. No customer focus or support. AAFES and Government contracts should be pulled.

Actually terrible, just pray ur delivery comes at all. Will delay ur delivery appointment without telling you, leave you in the dark until you call etc etc. AAFES needs to find a better way to deliver furniture instead of giving these incompetent people money.

DO NOT USE. costco uses them to pick up returns. They are the most dishonest company I have ever dealt with. They sent a link to schedule a pickup for damaged merchandise. I used the link, put in my zipcode and it immediately said " Sorry, we have no pickups in your area available at this time." They then told Costco they had tried to schdule a pickup. Costco wouldn't refund the return until it was picked up. Thankfully I was able to prove how dishonest this company is

This is by far the worst experience of ineptness I've ever had the misfortune of having. Not only did I receive a text and confirmation of delivery, but I tracked the truck via the link in the text message only to see it go everywhere but here. When contacting customer service, who honestly tried to help (thank you!), but had no contact with the driver nor the warehouse, because they never answered the phone. If I ever have to have something delivered again, I hope to God that it's not coming via FragilePak!

They left my furniture on the sidewalk of my driveway, not even near the garage. They did not knock. Very unprofessional.

Absolutely one of the slowest shipping companies I’ve ever dealt with. The level of service is honestly ridiculous for 2026. I ordered a TV through AAFES on August 10th, and the latest update is that I might be able to schedule a delivery around September 6th. Not receive it. Schedule it. Nearly a month just to move a TV a few states. Do yourself a favor: pay the sales tax and buy your TV from a retailer that uses a normal, competent shipping company. I can order something from halfway around the world and have it at my door in a week, yet somehow this company needs nearly a month to move a package across a few states. Completely unacceptable shipping times. If I had known AAFES was using this company, I would have ordered somewhere else.

Haven't been able to find my order for the better part of a week, keep telling me they are looking for it. Horrible company, why anyone would use them is beyond me.

worst company - unprofessional, lie to vendors, lie to customers. They are totally unreliable. Warn any business don't engage them for deliveries.