FrigidaireReviews on record for frigidaire.com

To whom it May Concerns, On 08/26/2026 @ 3:19 PM, I received an email response from Frigidaire Customer Service regarding the email I previously sent to your Product Safety Team. In that email, I was asked to call the number provided so that we could discuss the safety concerns involving your upright freezers. In my original message, I detailed the problems I encountered and included photographs showing the condition that nearly caused a catastrophic incident, which could have resulted in severe or serious injury. While speaking by phone with a Frigidaire representative, she attempted to assist me in addressing these safety concerns. Unfortunately, the call was disconnected before we were able to complete the conversation. I called back and reached another representative. I explained that I was calling to continue the prior conversation with the earlier representative, who had been helpful and was working with me toward an amicable resolution without further escalation. However, after spending approximately 15 minutes explaining the situation, I was surprised to learn that the second representative did not appear to have access to the prior conversation record, my email, or the photographs and information that the first representative had been reviewing on her computer screen. Please contact me as soon as possible so that we can resolve this matter promptly. I am seeking a clear response and an amicable solution regarding the safety concerns I have raised. I will include all prior email communications between both parties for your records. Thank you for your attention to this serious matter. -------------------------------------------------------------- Below is a copied of my communication with Frigidaire about my safety concerned. Model Number: FFUE2024AWF
Serial Number: BB5xxxxxxx
Purchase Date: 08/26/2025
Place of Purchase: Home Depot, Online Order
Order/Receipt Number: WGxxxxxxx
Delivery/Installation Date: 08/30/2025   Today, 08/23/2026, I nearly suffered an injury due to what appears to be an unsafe shelf design. One of the glass shelves buckled under weight and collapsed to the point that it nearly dislodged from the narrow ledge supporting it. If the glass had shattered, fragments could have been ejected outward and caused serious injury. I am sending photos for your records. The shelves were installed by Home Depot’s delivery crew at the time the freezer was delivered. Based on this incident, I am very concerned that the current glass shelf design and the support ledges may not be adequate for normal freezer use.   I replaced a 35-year-old Kenmore deep freezer with this Frigidaire model, and I would prefer wire rack shelves like the ones used in my previous freezer. Please advise whether this model can be retrofitted with wire rack shelves. I am also requesting that Frigidaire provide a clear corrective action, such as replacement shelves if compatible, a warranty inspection or service review, and written confirmation regarding whether the current glass shelf design and support ledges are safe for normal freezer use.   Thank you for your prompt attention to this matter. I look forward to your response.   Sincerely,   P G Enclosures: Photos of buckled/collapsed glass shelf

Purchased a Frigidaire refrigerator about 6 weeks ago. Had a few issues with the ice maker and the temperature. I called customer service. They were absolutely " no help"!!!

I bought an extension on my warranty for my AC unit and was assured I was covered and then was just notified the charge never went through and did not get processed. Customer service is trying to wiggle out of coverage but never sent any notification that the transaction didn't go through, in fact it was a full couple months after it was processed that they are saying it didn't go through.

Unbelievable Terrible customer support. Offshore support you cannot understand, the worst of the worst. Have a 5-month-old Gallery Freg, been broke since July 27. Call after call, parts on back order. 5 calls to support. Repair company they send never shows, claims no parts to repair. Off shore Frigidaire customer support a total joke.... Never ever will ever purchase another Frigidaire crap product...

Fridgedaire refrigerator: Constant electrical problems. Fridge loosing power from the first week it was delivered. They came out 6 times to try to fix it and finally I demanded a refund when they still couldn't fix it. Instead wanted to send me another sh t refrigerator just like I had. Used a sh t delivery company and never got delivered. Constantly in the phone with Indian call centers and useless service guys. At one year fridge dead and I ordered a lg. Don't waste your time

I have a Frigidaire side by side refrigerator with an ice maker in the freezer. In less than a year, I have had trouble with the ice cube maker twice. I give up. I will purchase Ice cube trays & make my own ice. This brand used to be "top of the line". It is now just another piece of junk manufactured overseas to save money.

I have had so many issues with appliances. I had brand new samsung appliances and they were crap. THey barely lasted a 2 years. I bought a brand new Frigidaire side by side with bottom freezer from Best Buy. It is crap. DO NOT BUY THESE! The ice maker doesnt work. The dang thing beeps constantly and it's very difficult to make it stop. The plastic inside frig and freezer have broken.THe drawer in the freezer broke a part. ITS CRAP!

Extremely Disappointed – Three Breakdowns in Less Than One Year I purchased a Frigidaire refrigerator expecting quality, reliability, and peace of mind from a well established appliance manufacturer. Unfortunately, my experience has been nothing short of unacceptable. In less than one year of ownership, this refrigerator has broken down THREE separate times. A major household appliance should be dependable, especially when it is practically brand new. Instead, I have been left dealing with repeated failures, unnecessary inconvenience, and serious concerns about the quality and reliability of this product. A refrigerator is not a luxury—it is an essential household appliance. Consumers should not have to worry about whether their refrigerator will continue functioning, particularly during its first year of use. Three breakdowns in less than twelve months are not normal wear and tear. They indicate a product that has failed to meet reasonable expectations of quality and dependability. At this point, I have lost confidence in this refrigerator. Repeated repairs are not an acceptable long-term solution for an appliance that should never have experienced this many failures in the first place. I expect Frigidaire to take responsibility and provide a permanent resolution—preferably a replacement refrigerator or a full refund, rather than continuing a cycle of repairs on a clearly unreliable product. Frigidaire promotes its reputation for quality and customer satisfaction. My experience has been the complete opposite. I am sharing this review so other consumers can make informed purchasing decisions and so Frigidaire understands that standing behind its products means more than simply offering another repair appointment. A refrigerator should last for years, not break down three times before its first birthday. Frigidaire, the question is simple: How many times should a customer be expected to repair a brand-new refrigerator before the manufacturer acknowledges that the product itself is the problem?