GameFlyReviews on record for gamefly.com

I bought a ps5 game, it came crack, it has been a month and I'm still trying to get customer service to send me a mailer to return it for a refund. They are also telling me to just take it to USPS pay for the stamp and do not provide an address. They are just bad business.

Recently joined GameFly on a free month subscription they had cancelled my account for some reason even tho I have active payment options on account. Was going to try for a game for my daughter but I guess GameFly doesn’t want more customers or something

They won't post any of my reviews. They won't recognize any of my ratings either. I think they are trying to shield certain games from criticism. It is like you are not allowed to have a negative opinion on certain games. No problematic language is being used, Even still problematic language in reviews will keep said review from being submitted, and get this, they won't even tell you what language was considered problematic in the first place. If they are trying to push a fake, cheap, or a knock off game, then no criticism is allowed . You can't even report reviews for lying straight up about a game. Update: The game in question was Dragon Quest 1 and 2 HD 2d remake. Update: Here is my review: I am sick of this! Another review for this failure of a game! Sorry folks, but this site isn't posting my reviews for some reason, if it goes through then great, otherwise these failed review attempt are getting to be frustrating! I nwill not be gas lit any longer! I will also post it on trust pilot too! GAMEFLY FIX YOUR BROKEN SITE or fire your staff! This game is a collection of two and it happens to be a game that is currently being scalped on Ebay. As for the game itself dragon quest one has been ruined beyond all hope of repair! In the original game, the Green Dragon and Axe knight, have been turned into official bosses, of course, the Axe Knight was given 2700 hp, and the ability to one shot kill your character. He can also ignore the ability Cop-out. whenever he feels like it. They added other bosses as well most of them result in you sitting there for hours on end spamming Cop-out, which is to say get ready for HOURS OF BOREDOM! Dragon quest 2 lost a lot of the charms that made it great, both games, which were originally made for exploration, have had the freedom sucked out in service to the story! You go where they tell you to go, and when. The story structure makes them linear which means, Not fun. If you want these games wait until this collection gets to around $20-$30 price point. Otherwise don't bother. NEW Update: they finally posted the review. But now I got a new problem, Wu Chang fallen feathers has not arrived, I reported it missing, and they apparently sent me another copy, I am waiting for its arrival. I will update My score, as well. This review will be revised when this Wu Change problem is resolved.

I had to cancel my account. I still had three games that I was returning. I had to move things around just to find them. They are not brand new games titles. I just can't believe the took 64.95 for each game. That nearly 200 dollars. The games have since been mailed out. I just not sure when they will get them. Gamefly used to be very good to their customers. What in the world happened to them. I'm not sure if I ever want to open another account with them ever again in the future. They could do better. Give people time and have patience it's called slow mail.

They're slow at shipping. They disrespect their customer base. The people there talk like they're an ai with pre-canned responses every time I contact them. They never use the fast-return system they give you the option to use. Your complaints are never listened to. The employees are spiteful and likely not even real. They also take forever to send the next game because they're all on "very low" stock. The company used to be somewhat okay, but they appear to not be at all competent at this point. If the issue really is them not having enough games in stock, then they should be sure to stock up instead of lying to their customers.

Absolutely horrible stole 15 dollars off my card for a "free trial" zero help from support and even after cancelling my account they refuse to give me my money back. Absolute scam dont recommend just buy digital copies

Im just about 3 months in and having a really hard time justifying the cost. Contrary to other reviews, my experience with customer service has not been bad. They have helped me to understand the reason for a delay or a discrepancy in my queue. My main problem is the shipping time. I've had to contact customer service for not seeing a game I've returned leave my queue two plus weeks after mailing back to them. I see now that one game is showing "lost" and another is still pending return. During this time you are waiting for your next game to be sent. So if you are a responsible person and value this service, you send the game back as soon as you're done with it. But while you don't know who's hands it goes through on the way back and no tracking to follow that I know of, when they are not showing receiving the game back after two weeks, you have to wonder, is someone stealing them? Are they becoming lost in the mail? And mostly, do they think I'm stealing games? It just puts you in a bad position because you have no way to show you've mailed them back. In my experience the fast return feature hasn't worked on all games. Granted, because of the lag I've only received 3 or 4 games in 3 months. At this point I've been waiting for games 3x as long as having them. I believe I would be right in saying that most of us would be willing to absorb the extra charge for a better shipping option. This could be an extra cost for Gamefly, but if the reviews are any indication, that extra cost would mean very little to save the companies reputation and or life of the company.

Horrible, stay away, not worth the money. Everything everyone says is true. Slow shipping, poor selection, horrible customer service. They do not care , no matter who you speak with. I spoke with Lance B, who was rude, did not want to give his last initial, employee #, or location. He did not help, blamed USPS and said the $14 credit I received was more than enough for not receiving a game I GameLocked 14 days ago. He said call back when it is another 14 days late and they will consider an extra credit .Seriously---forget it. This company is HORRIBLE .