Gentleman's GuruReviews on record for gentlemansguru.com

Reply from Gentleman's Guru· Oct 21, 2026

Hello April, Thank you for your review and we apologize for any confusion regarding your delivery timeline. We looked into your order placed on October 13th and want to clarify the shipping details to help clear up any misunderstanding. Our records show that the Secure Shipping option was selected for this order, which carries a delivery window of 3 to 7 business days and includes tracking. Your package was shipped on October 14th and successfully delivered today, October 21st. Because weekends do not count as business days, this delivery took exactly 6 business days, which falls within the promised timeframe. While the package did arrive within the specified delivery window, we understand how stressful timing can be for special events. We truly regret that your son needed a tie sooner and had to purchase an alternative. Kindly check your original sale receipt to confirm your selected shipping was for secure shipping with a 3 to 7 business day delivery.

Reply from Gentleman's Guru· Oct 8, 2026

Thank you for your feedback. We always strive to ensure our customers receive a perfect fit, which is why our team reached out to you personally to confirm the measurements provided on your order before we began production. Additionally, we want to clarify that none of our suits are AI-generated; every garment is physically tailored and constructed to order. You mentioned wanting the suit to look exactly like the fit pictured on our website. However, please keep in mind that the suit you received is a slim fit suit, which features a narrower cut through the shoulders, chest, and waist compared to a looser regular fit garment. Because your ordered measurements are eight sizes larger than the model featured on our site, the scaling, proportions, and overall silhouette will naturally look different on your specific body type. When you contacted us regarding a fit issue, we immediately sought to resolve it by requesting photos of the suit. This is our standard procedure to verify the physical measurements against your order details so we can determine the exact course of action needed to fix it. We remain completely committed to assisting you, but we still have not received the requested images despite three separate follow-ups from our support team. Rather than providing those images so we could help correct the issue, you chose to leave a negative review instead. Our offer to help stands; please reply to our latest message with those photos so we can evaluate how the slim fit is sitting on you and find a solution as quickly as possible.