GiverrangReviews on record for giverrang.com

I purchased a physical gift card that unfortunately never arrived in the mail. When I contacted customer service, Mark immediately stepped in to help, offering to cancel the missing card and issue a replacement. He was courteous, prompt, and professional, making the entire process incredibly easy. I truly appreciated his responsiveness and excellent customer service!

Mark Walersyiak went above and beyond what he needed to to help me resolve an issue, that was mostly on my end. Very appreciative of his, and your, service.

I attempted to use a Gift Card we received at a popular local restaurant. They told me how much was available on the card, but when they tried to use it for payment it didn't work. The manager called the number on the back of the card, they asked me questions, and were not able to help either. So, my card was tied up without being used to credit our bill. They gave me another number to contact and I did. Mark was wonderful. He got back to me quickly, explained what happened and how it could be resolved. He said if I couldn't contact the vendor, the the hold would probably be released in a week. I contacted him a week later, and the total amount was now available for use. He was very helpful and explained everything to me. I appreciate his quickness, knowledge and manner. If you have a problem contact Mark

Recent Update: I received a new card to resolve the previous issue. Was contacted and am changing my review to reflect the outreach. Appreciated the company reviewing and correcting this. Thank you. --------Earlier review: I received a $100 local gift card from Giverrang (mylocalgiftcard.com) as a birthday gift. There was already a delay in receiving the card, but since the expiration date listed was 8/2028, I assumed there was plenty of time to use it. When I recently checked the balance, I discovered it had been drained to $0 because the company had been deducting a $5 monthly inactivity fee—even though the card had never been used. The entire $100 gift was quietly wiped out by these charges. What makes this especially concerning is that the inactivity fee was neither clearly disclosed on the paperwork that came with the card nor prominently listed on the website when the card was purchased. Most people buying gift cards as presents assume the value will still be there when the recipient eventually uses it, especially when the expiration date is years away. Under the Credit CARD Act of 2009, federal law requires that gift card fees, such as inactivity charges, be clearly and conspicuously disclosed, and they cannot begin unless the card has been inactive for at least 12 months. If those requirements aren’t met, the fees may violate federal consumer protection law. In my case, my sister-in-law spent $100 on a gift that was effectively charged off due to inactivity before it was ever used. A gift card that silently drains its balance defeats the entire purpose of giving a gift. People should think very carefully before purchasing these cards. What looks like a $100 gift can end up being worth $0 if the recipient doesn’t use it quickly. Very disappointing and potentially misleading experience.

Card was easy to buy and customer service was unmatched - their team was quick, responsive, thorough, and very professional! Would highly recommend using their services.

My husband is taking a vacation to Bentonville for bike fest in a few months, and I wanted to get him a gift certificate to a local restaurant, but I really don’t know much about the area. This is a perfect gift for him! Also, there was an issue with my local mail and my physical card didn’t get to me on time, so the company made it so easy for me to cancel that one and get a digital one. Would definitely recommend this service!

Roy was incredibly helpful and kind in helping me find my receipt and gift card when I thought they were lost.

Mark Walerysiak responded to my email with utmost professionalism. It was very refreshing to find that there are still people out there that show empathy. He responded with a great resolution to my issue, and I was super happy! I wish everyone was like him in the customer service world!