Filed
Great product, equally impressive customer service!
First off, I want to say what an amazing product line this company has. I've had the same Graphene coating on my car for 5+ years, and this was my order to re-coat my car. Every time I wash my 9-year-old, car it looks like new again! Customer service rock stars! One of the bottles in my order leaked half of its contents during shipping. I contacted the company and received a very prompt and personal response. The support rep apologized and immediately shipped out a replacement with no questions asked. One suggestion to the company. Ordering from the site was a little confusing. I went in to order the Graphene Coating and added it to my cart. Then I poked around a bit and found a "Graphene Coating kit". Under the kit, there are additional options to select either the kit, kit + prep, or 50ml (just the coating). I would suggest that they have all 3 options available in the basic Graphene Coating listing as well. I may have not purchased the full kit+prep if I simply processed my original selection.
Filed by Michael A.
Reply from glassparency.
Thank you so much for being a loyal customer over the last 5+ years and for taking the time to share your feedback! We are thrilled to hear that your 9-year-old car is still looking brand new with our Graphene Coating and that our support team was able to quickly handle the leaking bottle for you. We also really appreciate your constructive feedback regarding our website's layout for the Graphene Coating options. Simplifying the shopping experience is very important to us, and we will share your suggestion with our team to help improve our product listings. Thanks again for your continued support! - The GlassParency Team