GloriousgamingReviews on record for gloriousgaming.com

10/10. Product is amazing. Haven't bothered switching to another brand since buying from Glorious. I have the Glorious Model O in white (had the black version previously but wanted to change up to match my setup) and it both looks and feels amazing compared to other mice I've used. I had some trouble getting the firmware updated for the dongle and the mouse but their support team was also 10/10. responded within a day with the manual update files and simple instructions. Was easy to update and had 0 issues since. Would 100000% recommend!!!

Their website said custom builds took 3-4 weeks for assembly and shipping, mine took 6 weeks before I contacted them via email asking when I could expect my build/order to ship. It was finished and shipped within two days post-email, arrived on the third day post-email, and I was also offered and given a 10%-of-purchase refund for the delay. All in all customer service was kind and quick to remedy.

After a auto-update started via glorious-software my keyboard completely stopped working. Don't waste your time searching for a solution online (yo won't find anything useful...) - just contact the customer support. Very quick response and perfect solution. After a few mails (even days after the first contact) all problems got fixed.

Never seen support this much fast responsive. They are very helpful as well.

One of the best custommer service I've experienced

3/5 — and I want to explain why, because this isn't a simple story. I ordered a fully custom Boardsmith GMMK 3 keyboard. The order itself took nearly 4 weeks with almost no proactive updates, and along the way I found outdated information on Glorious's own website describing their Boardsmith assembly as Dallas-based, when it had actually moved to Mexico in late 2025 without the site being corrected. When the shipment finally moved, DHL's own paperwork showed it had been submitted as DAP (duties unpaid) rather than the DDP (duties prepaid) service I had actually paid for — which meant I was charged import duty directly by DHL on delivery day, on top of what I'd already paid Glorious for DDP shipping. To Glorious's real credit, once I reached their Customer Service Manager (Glorious Phoenix), the response was honest, specific, and properly handled: a clear explanation of the DAP mix-up as a genuine one-click warehouse error rather than anything deliberate, a full refund of the duty charge, and a goodwill gesture on top, processed within days. That's the kind of response that actually changes how I feel about a company — owning a mistake plainly, rather than hiding behind vague templates. The keyboard itself, now that it's here, is genuinely excellent — the best mechanical keyboard I've owned, and I say that having used premium boards from Ducky, Corsair, SteelSeries, Razer and Keychron for a year or more each. It's also worth noting the product review section on their own site only lets you review individual components, not the end-to-end experience, so this is really the only place that story fits. What's still holding the overall experience back from a higher score is the Glorious CORE software, which is an important part of the keyboard's customization and day-to-day control: several settings (RGB effect speed, launch-on-startup, standby timer) simply don't do what they say, and there's no clear, dedicated Caps Lock indicator. Glorious has confirmed these as known bugs with fixes planned, which I appreciate, but they're still unresolved as of writing this. So: 3 stars reflects a genuinely mixed experience — a rough, poorly communicated order process, redeemed by honest and generous problem-solving once I reached the right person, attached to a product that is outstanding in hardware terms but still let down by unfinished software.

I had a mouse stop charging after 9 months. After notifying them of the problem they gave me credit to get a new mouse. They didnt give me a hard time and was sympathetic about my situation. Excellent customer service and Ill definitely buy their products in the future. Keep up the good work !!

My mouse broke and they sent me a replacement for free! great company highly recommend!