GoflowReviews on record for goflow.com

We experienced predatory billing practices and a clear breach of contract from this company. Our Target Plus marketplace integration was suspended on March 27th, completely halting all order synchronization services and data flows. Despite providing zero operational utility or services for the entire month of April, Goflow still billed us $399. When we pointed out Section 5.2 of their own Terms of Service—which explicitly limits customer liability to "up to and including the last day on which the Services are provided"—they refused a prorated refund and hid behind their "sole discretion" clauses. To make matters worse, our bank (Bank of America) confirmed that Goflow's payment processor, Adyen, actively blocked our automated ACH dispute return request. We have been forced to escalate this by filing a formal fraud and unfair billing complaint with the New York Attorney General’s Internet and Technology Bureau (Intake #1-1254246302). Do not trust this company with your direct banking or ACH information; they will exploit technicalities to keep your money even when their system performs zero work for your business.

I really like GoFlow and genuinely enjoy using the platform, but I have to be honest about the customer support experience. It’s been frustrating. I don’t understand why or how it’s so difficult to get timely help. There doesn’t seem to be any way to reach someone by phone, which makes things even harder when you just need a quick answer. On top of that, responses to even basic questions can take hours, sometimes longer. For a product that works well otherwise, this part of the experience is really disappointing. I’d be more than happy to update this review if they introduce a direct customer support number or improve response times.

Terrible service, really bad atention from Joel the ¨founder¨

Wonderful interface and customer service !

Don’t get started with this, it’s a trap. They look good in the beginning, but don’t trust their support is very bad, and order handling can be delayed

Great software to use for getting started with Target

GoFlow is a must-have platform for eCommerce sellers. Their inventory management system is the best on the market—simple, intuitive, and incredibly user-friendly. Plus, their customer service is outstanding!

We started using Goflow in 2024, and we're glad we made the switch. Goflow has made managing e-commerce platforms significantly easier.