goldstartool.comReviews on record for goldstartool.com

Purchased a heavy-duty press from GoldStar Tool that suffered a complete structural casting failure at the base after minimal use. Customer service acknowledged the casting issue but hid behind a 6-month warranty, that we were only a couple weeks remove and refusing a full refund or replacement and offering only 20% off a new machine. Zero accountability for selling defective cast-iron machinery. See attached photos of the broken frame.

They are not a good company. I orders a machine with a pedestal table and paid extra for it and did not get that table. Was lied to about the table they were sending twice and now they won’t refund the up charge. Gave me a price then charged more than they said. Even after I asked if that included everything. I just hope the machine is good. It came absolutely filthy. No instructions of how to put it together because they do not fully assemble. Go anywhere else it will still cost the same. Don’t use

I wish i could give 0 stars. I placed an order for a Modular Production Cutting Table table but found out after paying online the shipping cost would be $450 when it was advertised for $6.99. I cancelled the order and was told they would process a refund, but it never happened and they basically ignored my many requests and kept the money. I had to file a dispute with my credit card company. Extremely unprofessional owners.

I am a retired disabled veteran, who does some sewing to help make ends meet. I purchased a Juki machine through Goldstar and when it arrived, it was broken. I returned the machine and it has been six months with no resolution. I message repeatedly and the owner. David just respond with “I’ll get back to you” and then doesn’t. 1 month ago. I posted a negative review and started receiving abusive and threatening messages from the owner. He promised me if I took the review down he would “make it right.”. There still has been no resolution, and at this point I’m out $3000 and don’t even have the machine. This is the worst customer service I’ve ever dealt with with a company. Avoid this place at all costs.

PLEASE DON'T SHOP HERE !!!!!! BE FULLY AWARE!!!! Words can't express how disappointed I am with this business. I spent more than 6k for 3 brand new machines here and 2 of the machines constantly having issues that a brand new machine shouldn't have. They also over charged me and after countless phone calls they said their sale department already issued the refund. Nothing! After many more calls and emails all I have back is " I will call you back" or " don't worry I will have someone reach out to fix the problems". None of it happened, only broken promises. And of course after a while I was ghosted by them while my machines only have more problems. Imagine a sewing machine that just stop stitching while running, or it power and off every 5 minutes by itself, or the needle won't stop shaking. And those are only a few problems I deal with everyday since I have it. Imagine an industrial serger that can only serge 2 layers of thin fabric max, if thicker it will keep losing under thread. I hired my own Juki technician and guess what we found out? The machines are put together with USED parts and parts that are NOT MADE for the specific machines. My technician told me 2 out of my 3 "brand new" machines look like floor sample machines. Do not let the low price and free shipping fool you!!! This business is not legit and the owner is a con. STAY AWAY and please please please bring your money somewhere else to invest in good machines and honest service, DO NOT DO BUSINESS HERE!!

we spent a lot of money buying 2 machines, one of them is crap they refuse to replace it 1 week after we received it, david the owner talks a lot of garbage making promisses and lying to people, he's not to be trusted at all, find another source deal with Zamir sewing honest guy stay away from GOLD STAR TOOL. you deal with this liar you will be sorry, we are getting ready to file a law suit. we are taking this fool to court i will make him pay for everything he did this is is a serious scammer David Akhamzadeh search it up serious liar STAY AWAY

The prices are really unbelievable. Not comparable at all.

Usually, Whatever I want, and I can't get it anywhere else, they can get it for me.