Golf GalaxyReviews on record for golfgalaxy.com

Placed an order thru Golf Galaxy for a Callaway Elyte 3 hybrid. It arrived on time, and as ordered, but was scuffed during the first range session. Certainly no fault of Golf Galaxy, but I called them to see about options to order paint, or to have it fixed at my expense through them or Callaway, and their call center told me it’d be no issue and to bring it to their closest store, and when I did the store told me to go shit in my hat. I happened to call Callaway directly, and they replaced it at no expense, which was above and beyond what I was looking for.. I’ll never order a club through them again, as there’s absolutely no benefit, and their customer centers and stores are clearly nowhere close to being on the same page.. and this was at their new Freehold super store which boasts of it’s golf area..

I ordered a putter grip. A really simple order. Unfortunately, my order did not ship for 3 days. When I contacted Golf Galaxy, all I received was happy happy joy joy canned responses. I was unable to cancel the order, so I just had to wait. Really unacceptable.

DO NOT PURCHASE BAGS ONLINE. I recently purchased a Taylor made bag. They made zero efforts to protect the bag during shipping and on top of this, the bag itself is white. They placed other items in the order, including a heavy stack of golf balls in the SAME box as the bag, ultimately ripping the leather on the bag. Sad as I was needing the bag for a gift and made sure to buy on time - now their refunds take up to 90 days. Do not buy.

My husband ordered 2025 Taylor Made irons online from Golf Galaxy the first week of February which said 2 day shipping. 4 days later we did not receive a tracking number so we ordered 2026 Taylor Made irons from somewhere else and received them in 2 days. We called to cancel the 2025 irons from Golf Galaxy and were told we couldn't cancel because they were processing and that we could return them after we received them. We finally got them a month and a half later so I called to return and it said my item was ineligible for return because they were custom made. How can an online order be custom made is beyond me.... I was told on the phone that they could refund me $200 and that I could do whatever I wanted with the irons. (We paid almost $1100.00 for the irons) My husband made a second call and was also told that the irons were custom made and could not be returned. When my husband asked to speak with a manager the representative on the phone said to return the irons to a Golf Galaxy, which we do not have one in our area. The call was then disconnected. After some research I found out that Golf Galaxy and Dicks Sporting Goods are somehow connected. I returned the irons to Dicks Sporting Goods but only received $948.00 back without an explanation why I did not receive the full amount paid. A very unpleasant experience as they should have let us cancel the order initially and this could all have been avoided. The 2 day shipping was false advertising as was the statement of "custom irons".

I went to Golf Galaxy Virginia Beach this morning to try to get some clubs re-gripped. I was met by a store associate and she informed me that the club guy did not come in until 10 am. I said that would be busy at that time and would not be able to come back. She did not ask if she could help instead she rudely walked away from me and started talking with another store associate. Would it have been to hard for her to ask what I needed as I already had the grips in hand that I wanted, all she would have had to do was to ring me up and leave a note for the club guy to call me when they were done, but I guess she didn't care enough about actually doing her job. We need more golf stores in Virginia Beach so that we do not have to rely on this place. Oh and this is the same woman that sold me my golf clubs at this store.

If they could get a ZERO they would get one. I will never use golfgalaxy online again, nor recommend them for business. I ordered a clikgear push cart from them. Paid for it. Yet it was never received and the tracking for the delivery reflected another state across the country instead of my delivery address in Cali. After speaking with three separate customer service representatives, and being told the tracking and delivery address was updated or corrected, still no item delivered. I’m very disappointed and frustrated as I’ve been getting the run around. A week later I am now requesting a refund to take my business elsewhere. AMAZON would have had the item the next day, but I went with golf galaxy instead. Lesson learned, never again.

We were trying to rent a simulator and when we asked were told that people were coming in at 5 PM. We proceed to stay until 5:45 and no more people showed up. There were 3 bays open.

Horrible experience. Ordered a $2,600 set of golf clubs online. And the irons showed up left handed instead of right handed. When I called into support, she told me my only option is to drive out to the store that screwed it up (25 minutes one way) and make a manual exchange. If I wanted to do that, I would have done that instead of ordering online. What a joke. Terrible service.