Great Wolf LodgeReviews on record for greatwolf.com

0 star if I could! I have a video that will be going on tomorrow Search- "Leaving the Wolf Pack - Our Great Wolf Lodge Nightmare" My family of 8 stayed at Great Wolf Lodge Sandusky from October 16-18 in a Family Loft, and after spending well over $2,000, this was easily one of the most disappointing family trips we've had. We've been guests of Great Wolf Lodge since 2004, which made this experience even more upsetting. Shortly after checking in, my 4-year-old daughter found food left in the dresser from previous guests. Later, we discovered what appeared to be a reddish-brown stain with hair on the bathroom floor, and the toilet had clearly not been properly cleaned. We reported the issues multiple times. No one came that night, and the next morning we were told the bathroom had been cleaned, but the same stains and hair were still there. We have time-stamped pictures showing the condition before and after they claimed it had been addressed. We also had no iron or ironing board for hours, causing us to miss morning activities with our five children while waiting for basic room issues to be handled. The staff offered a $100 credit and a few bowling tokens, but that does not make up for an unsanitary room, lost family time, and the amount of money we spent. Dinner alone for 8 people was nearly $200. Great Wolf Lodge feels very different from the place our family has visited for years. The prices continue to rise while the quality, activities, cleanliness, and customer service seem to be declining. We worked hard and saved for this family getaway, only to come home feeling like we wasted more than $2,000. Instead of making great memories, we now feel like we need another weekend just to make up for this one. Longtime Great Wolf Lodge customer, but after this experience I cannot recommend it. Families: please do your research before spending your hard-earned money here.

I had sooo much fun when I was there and the wave pool was amazing and the watersides are amazing.I recommend going a lot

My family and I went to the one in the Poconos and had a fantastic experience!! The food was EXCELLENT, all staff was super motivated to help with any issues. I highly recommend this place!!

I hada reservation from August 29 to September 5 at the Grey Wolf Lodge i. Pocono Mountains. We checked in a8tj following day, myself and my niece had numerous insect bites. The suite was infected. I reported the incidents to the resort and the resort immediately changed our room. The resort took two incident reports for myself and my niece documented our injuries. However, they stated that mo compensation can't be done until an outside company comes to do an inspection. I was told that management will call me in a couple of days. However, I never received a phone call from anyone from Grey Wolf Lodge. It appears that they were waiting for me to leave and ignored my complaint. I will never ever come here again and I strongly suggest that you dogs either. Shame on Great Wolf Lodge.

One of the worst water park experiences I’ve ever had. Unfortunately, my visit to Great Wolf Lodge was extremely disappointing from the moment we arrived. There was no warm welcome or hospitality, and the overall experience did not feel like what you would expect from a family resort. The water was extremely dirty and did not look or feel clean, which was especially concerning because this is a place where families bring young children. Cleanliness should be one of the top priorities at a water park. The amenities were also far below what we expected for the price we paid. Many of the things advertised or expected from a resort of this level simply did not meet our expectations. Overall, the experience was not worth the money at all. We left feeling disappointed and frustrated. For the price they charge, I expected much better cleanliness, customer service, facilities, and overall hospitality. I would not recommend Great Wolf Lodge based on my experience.

I wish I can give no stars to the location at All its very nasty, and very expensive they don’t tell you about the 25 dollars a day for parking, nor about the 100 dollars each day for each day of stay, how nasty the park is socks, clumps of hair floating in the pools mucus in the pool on the ground while walking food is overly priced but have no choice because there’s nothing around leading to my children getting sick.

Very very expensive I advice anyone not to go there they are criminal there's a lots of hidden fees taxes on everything and u get charge 25 dollars a day for parking u will spend almost 500 dollars a day they are mafia

I unfortunately have had the worst experience ever with this place and I never even stayed. So I got an offer on 2/6 to book for some special price for that day online. So I looked into it we have been wanting to go, so I booked for April for two nights got the a suite and buffet and a game thing put my CC and booked it got a confirmation confirmation etc. well when I logged on to check my reservation it was only for one night on my emailed confirmation. I checked my CC and was chard 700$ pending for that reso mind you.But when I went on my account in the site their was no reservation showing. So I called and called was on hold for hours then I got a chat box waited for an agent in there as well. No luck. I called again today and was on hold for over and hour and never got to speak with anyone. I used the chat box I waited finally I explained my situation she couldn't find my reservation at first. Finally she did, she proceeded to tell me that there was a 50$ charge for canceling. I said my resp isn't until 4/11/26. And that it was wrong anyway. She said I had to cancel 24 hour prior not not get charged anything before there was a charge!!! But if I cancel after that grace period I would still get charged!! Makes no sense. Anyway so I said I refuse to pay for a cancellation fee when there's over 50:some days and it's not even showing on my account the dates are wrong etc so they had charged me 600 something for 1 night and 100 and something was pending upon arrival for 1 night. So I said absolutely not. After heckling with them forever they agreed to charge me 25 for canceling 50 some days prior then she said if I would rather just add the extra night.. by this time I'm beyond upset so I said absolutely not and that 7 expected a full refund and a cancellation number. But no they didn't they still charged me 25$ for canceling a reservation that isn't until 4/11/26 . I was do done being in the phone that I just had no choice. I was on the phone forever got to speak with no one and was treated horribly. I can't imagine going there no wonder they're reviews are horrible and they are completely overpriced. I was willing to go through with it in the beginning but the longer I waited and dealt with this craziness I just couldn't bring myself to give in. I still did for 25 but it's completely the worst customer service ever. It's ridiculous