Harry Potter ShopReviews on record for harrypottershop.com

They lie about UPS not receiving the package and they give you a runaround for weeks. I ordered something on June 22 and they keep telling me it’s not their fault. UPS hasn’t scanned the label. There is no movement. They just print a three dollar label that says here’s your tracking and then they lie and say that it’s been shipped and then when you finally get a hold of someone named “Terrie” they try to put you off for another week and tell you to check back in so they can hope enough time lapses that you can’t get a refund but don’t worry as long as you contact your credit card company and report them as fraud you’ll get your money back, but you have to tell them that they’re a scam company. They lied to you about what you’re actually getting. You also have to say they’re not based in the United States, which they claim to have a shop in Chicago and Florida and New York and those are lies. Don’t buy from these people.

Cheap plastic, fake wood, no acrylic at all, plastic chains, not well protected, difficulty with delivery and customer service is shit/non-existent.

Your sizes are so weird! Either not long enough or too wide! Different lengths and widths for hoodies! It's so confusing!

I bought the love potion from Harry Potter shop NY but my 8 year son bought it and had a sip but it had alcohol in it but it said all ages.

It was a little shaky in the beginning. I ordered on 12/2/25. The following Tuesday came around and the order still hadn’t been processed. All the bad reviews started to feel very real. When I emailed customer service and received an automated response saying they would reply in five days I said to myself here we go… BUT! The next day I received a response and a tracking number. Two days later the package arrived with ALL! The items I purchased and everything was neatly packaged in great condition. And the items were great quality. $300 of merchandise, no melting chocolate, the wand was solid, custom acceptance letter was correct, apparel neatly packaged, Custom trunk in great shape.

Ordered Chocolate Frogs, they do not care if they melt during shipping. They don't even bother to protect them with ice packs or give you the Option to do so. Apparently some where on their FAQ page it states "Please note that warm weather may cause confectionery products to melt during transit so please be aware when placing your order. Refunds or replacements will not be provided for melted confectionery." There will be no refund or return if that happens. Seems absolutely ridiculous customer service to me considering to effort is made to ensure to product has a chance to arrive intact.

I read the reviews on this site before I purchased from the Harry Potter Shop. I decided that most of these negative reviews were confusing a fake shop for the real one. I clicked on the link and found it was secure. I can safely say that this is the real Harry Potter Shop. I had a wonderful experience. I purchased the bottled Butterbeer and I was not disappointed. Harry Potter Shop kept me up to date on my purchase and you can follow it on the Shop app as well. I just received my Butterbeer and everything was outstanding. It was delivered by UPS and it was packed very securely and with care. Based on my experience, I will be purchasing from this shop again.

Never buy here! It’s a scam. Items arrive late, without package, damaged, are cheap rip-offs. Customer service doesn’t exist. No questions are ever answered. When asking for a return address, I received one in Ukraine. Utterly disgusting. These people should be banned from the internet for life. Robbers and thieves.