HellocleanersReviews on record for hellocleaners.us

Reggie and team did an amazing job cleaning and organizing my home. I would highly recommend.

**Extremely Disappointing Experience — No Cleaning, Unprofessional Service, and Property Damage** I had a terrible experience with this cleaning company and would not recommend them based on my experience. First, the cleaning team arrived more than an hour late. Three people showed up, including a child who was being used as a translator. The main cleaner did not speak English and appeared unable to understand the cleaning services I had requested. After suddenly calling someone from the office, the cleaner left without performing any cleaning at all. To make matters worse, the child struck cleaning equipment against the corner of my wall and damaged the freshly painted drywall. So, the team arrived late, provided no cleaning service, and left me with additional damage to my property. This is completely unacceptable. I am requesting a full refund of the fee I paid and for the company to repair the damaged wall at its own expense. I am extremely disappointed with the lack of professionalism and the way this situation was handled. I hope management takes responsibility and resolves this matter promptly. **I would advise anyone considering this company to think carefully before booking.**

After a flood requiring extensive tare out and rebuild, I spent over 10 days emailing back and forth with Hello Cleaners for a cleaning service estimate. I had to request several changes to the estimate each taking a couple/few days by email. Back and forth several times for my review and still changes were incorrect. When I finally got the adjustments made, I received a notice to schedule and chose a date. The next day I received a message that they were not providing service in my area!!..even though they had my full address on every updated estimate they sent!!..Very aggravating and a waste of time...the site is difficult to navigate and there is apparently no person to person communication; a huge problem!! I would not recommend going down this rabbit hole!!

Great job. I’m just moving in after some construction in my upstairs. Every room looked great and felt fresh to walk in to.

Booking was easy with no problems. I booked for a deep clean of our house and I sent pictures of the rooms as requested after our floors had just been refinished. All furnishings had been removed for the refinishing job. I was invoiced 3 different times before any work commenced and I specifically indicated that I wasn’t going to pay until services had arrived. 9 am start time arrives and team was a no-show as we waited for 2 + hours after management said that they had made numerous attempts to contact them.

Kalen was very pleasant to work with. Made sure before he left that everything was what I wanted. I had to reschedule this company several times due to contractors. They worked with me without any issues and greet with communications. I highly recommend!!

Absolutely transformative hard work, Harry and Andrew did and incredible job.

I booked HelloCleaners for a move-in/move-out cleaning because I had new tenants moving into my home on October 1. Unfortunately, this turned into an extremely frustrating and unreliable experience. The service was canceled/rescheduled more than once, despite me repeatedly explaining that I had a firm deadline because tenants were moving in. After the first issue, I worked with the company to reschedule and did everything I could to make the job easier for their cleaners. When they expressed concerns about items still being in the home, I specifically gave them permission to move anything that was in their way outside so they could complete the cleaning. The house was already almost completely empty. They rescheduled me again for September 30 — literally the day before my tenants were scheduled to move in. I sent detailed instructions about the areas that needed attention and made sure they knew they could move anything necessary to complete the job. Then they canceled the service AGAIN. That left me scrambling at the last minute to figure out how to get an entire house cleaned before my tenants arrived. What makes this especially disappointing is that my invoice was for $444.54 and included three bedrooms, two bathrooms, living areas/hallway, kitchen, refrigerator and oven cleaning, furniture cleaning, garage cleaning, and laundry room cleaning. This was not a small appointment or something I booked casually — it was specifically scheduled to prepare a home for new tenants. I understand that scheduling problems happen. What I don’t think is acceptable is repeatedly rescheduling a time-sensitive move-out cleaning and then canceling again at the last minute after the customer has already worked with you to address the concerns that caused the previous issue. I gave them multiple opportunities to complete the service, communicated clearly, and tried to accommodate their cleaners. In the end, I was left without the cleaning service I had planned around right before my tenants’ move-in. Based on my experience, I would not use this company again. Reliability matters tremendously when someone is depending on a cleaning company for a move-in or move-out deadline.