Hero ForgeReviews on record for heroforge.com

They are scammers. Low quality products, miniatures sold as full color only partially painted. A lot of lies from customer service... They told me that I have to fix and paint by myself the partially white minis, then send to them a picture of it... And they will print another one (this time colored for real) to me... Why should I need another one if I have yet fixed And painted the first one???? I had to call PayPal to have my refund. Beware of these scammers. EDIT: You still lie here... The resolution is ULTRA COLOR HD... The maximum level of quality offered by you! If you really want to do something refund me and stop with all these lies. I have received a Miniature wich is white for one third. EDIT N.2: Now they have sent me a request on PayPal, to receive a refund of 32usd if I ship them back an item payed 96 USD... They are really pathetic. Just deleted my account on their site... Congrats HeroForge! You have lost a customer who placed many orders on your site in these years and who gave you almost more than a thousand usd until now, for 32 bucks!!! Great choice indeed 😂😂😂😂

I find that the overal quality on the screen doesn't match the quality of what you recieve. Most details are either skipped, blended into the mini or not even visible when the physical product arrives. With the price not being the cheapest having some details like bags in the clothing blend into the character or details barely visible.

What you get is extremely far from what you see. It's the same quality pretty much anyone could print for 1$. The details aren't there.

First, is great to be able to customize a miniature utilizing software like they provide. And, they do attempt to show you what you’re finished product will look like. The finished product image they show you definitely does not have as much detail as the initial computer image you use to generate your product. But the real problem here is, the product you receive has significantly less detail, and significantly less color than what was shown to you prior to placing your order. The miniature also has significant ‘ridging’ from the printing process, leaving most surfaces not really smooth. Although I was happy to create a character not available anywhere else, I was disappointed in the overall quality of final product that I received. Not worth the cost.

So I mostly use Hero Forge as a way to create digital characters rather than print them out. I was on the Pro plan + downloads and wanted to downgrade to just the Pro, as I didn't use the Download feature enough to justify paying for it. I got the reminder that the subscription ends tomorrow and I was able to cancel it before I got charged again. My main critique is that I couldn't change the plan to switch after tomorrow, not a big deal but it would be a bit more convenient. All to say, its working for what I use it for, Happy building!

The miniature I customized had a decent overall shape. However, I was really disappointed because it lacked a lot of details seen in the editor. I had selected metallic colors and bright glossy colors for a lot of the details but the entire color palet was matte and not vibrant at all. In fact, the colors looked as if they had faded from sitting out in the sun. Ultimately, the final product did not meet expectations. Unfortunately, I would not purchase from here again. You're better off buying a plain miniature and coloring it yourself.

The desing tools on the site is awesome and yes they warn you that the result of your creation will look different in real life. This is understandable. But I did not expect to pay well over 60 euros for a mini that is only 70% painted, leavind whole parts of the mini plain white, or that a print would be totally misaligned. Obviously there is no check on the end product of a machine painted product. When you contact customer service over this, they only offer a refund if you send the mini back at own expense. That means you can get a refund of 45 euros after having spend 30 euros on shipping. Those 30 euros are lost and you are left with no mini at all. This is not a solution. I would have been more than happy with a partial refund, keeping the mini and painting the missed out parts myself, if the refund had covered painting costs. But no, Heroforge is not interested in doing anything for their customers.

spent 140 for 2 miniaturs with shipping. i would have gotten something way better printing it myself. that is not ok.