Hirt's GardensReviews on record for hirts.com

I have recently had exactly the same experience as one of reviewers had. I ordered two plants, goldfish plant and mimosa. Only one stock for each was available. In the end, only goldfish plant was arrived this Wednesday. I contacted their greenhouse right away by email about the missing mimosa. They replied to me a few hours later and said they packed two plants. I sent my reply email to strongly argue with Matt Hirt by writing “No. There is only goldfish plant inside. I know mimosa well.”. On the next day, he acknowledged he didn’t have any mimosa stock. He said he refunded for the mimosa. At that moment, I strongly sensed Hirt’s Gardens run their business poorly. As a first-time customer, I gave so much trust on them because of their long business history. I learned a lesson from this incident.

I placed an order for 3 different plants based on one of them being unusual and not being available anywhere else I'd seen. It was listed as the last one available. (Honestly wouldn't have placed the order if it weren't for that plant.) They marked the order as shipped, and when received there were only two plants, not the one I really wanted. I can see they refunded me (TBC) for the one that was apparently unavailable, but they never communicated that, and there was no order slip in the package. I had never ordered from Hirts before. I don't see ordering in the future based on this experience. It could have been a worse experience, but it definitely wasn't good.

I rarely write reviews, but Hirt's Gardens earned this one. About three years ago, I purchased a plant from Hirt's Gardens. Recently, I began to wonder whether the plant I received was actually the variety I had ordered. I sent a photo to Matt, not expecting anything other than perhaps an opinion. To my surprise, Matt reviewed the photo and acknowledged that there may have been an error with the original order. Even though the purchase was made years ago and well beyond any warranty period, he immediately offered to send a replacement. I never asked for a refund or replacement—I simply wanted help identifying the plant. That level of customer service and integrity is extremely rare today. Matt stood behind his company and his customers long after the sale was completed. It's refreshing to do business with a company that genuinely cares about customer satisfaction. Thank you, Matt, and thank you, Hirt's Gardens. I will definitely continue to do business with you and highly recommend Hirt's Gardens to anyone looking for quality plants and outstanding customer service.

I ordered a Chicago Hardy fig tree. It barely had a bit of green on it and half the bark was brown. I did exactly as instructed. Within 3 weeks it was dying. 15 days is too short for returns & $25. for a twig is ridiculous considering how easy it is to propagate a fig tree! Will never order from them again!!!

Received a cherry tomato plant ordered throughAmazon. Top was broken off, few leaves that were left were yellow. My complaint is they actually wanted me to send it back for a replacement. Seriously? Never again. Tossed in the bin and ordered from another reputable garden site. 0ther tomatoes were in good shape, though. That’s the one star.

I ordered a Honey suckle plant in February, it came beginning in March. Had to keep it inside until the frost was gone. Planted it outside and after a week the leafes turned brown. Contacted the company and they did not replace or refund stating that the time for replacement or refund was up!! Do yourself a favor and order from a more customer friendly Greenhouse!

I ordered 6 plants from hirts garden and was charged 19.99 for shipping of the 6 plants. The order was mostly correct but was missing 1 plant and a different plant that I didnt want or need replaced it. That was an unwanted exception made without consultation. I was told that they would send me the correct plant but instead I received a refund for that plant. However, I was still charged an extra $8.50 for the shipping of that plant that they didnt refund or replace. When I recreated the same shipment with the exact same 5 plants that I received, shipping amounted to $11.49. Shiesty business practice for squeezing an extra $8.50 out of a customer. Ill never buy from them again, and would suggest you not.

I have made many purchases from Hirt's. I was apprehensive ordering plants that had to be shipped but NOT ONE SINGLE TIME have I been disappointed! Great care was taken to package them with safety in mind. The packages were thoughtful prepared and ( this is important) done in such a way as to prevent the soil from spilling out but also that the packing could be easily removed without damaging the plants. The prices are even better than what I can buy locally even with shipping. As retiree living on a fixed income I have to save and plan for my purchases. This is very important. I cannot afford inferior products! Love Hirt's!!