Hobby WingReviews on record for hobby-wing.com

If I could give less than one star, I would completely bad experience purchase expensive item to only have it not work right from the beginning, reach out to manufacturer and told that this is impossible turns out after sending my merchandise back and having to pay to do so it is possible send New one and same exact thing happens. Poor customer service.

Extremely Disappointed , Worst Customer Service I’ve Experienced From a Major RC Brand I placed an order on the Hobbywing USA website over 10 days ago, and this has been one of the most frustrating experiences I’ve ever had with an RC company. They provided me a USPS tracking number, but my package has been stuck in the Los Angeles facility for over 3 days with no movement at all. Clearly something is wrong with the shipment ,it may even be lost. I contacted Hobbywing USA for help because they are the sender, and USPS always tells the sender to open an investigation or start a trace. Instead of helping, Hobbywing acted like they don’t care at all. No urgency. No responsibility. No effort to assist. Just generic replies telling me to “wait because it delayed ,” even after I explained multiple times that the package appears lost. What makes it worse? I receive packages from California all the time, from different sellers, and they always arrive on time by USPS. So clearly this issue is not USPS alone, it’s also the lack of support from Hobbywing. For a company this big, I expected at least basic customer service. Instead, I got: • No real help • No willingness to contact USPS • No solutions • No accountability It feels like once they took my money, they didn’t care what happened after. I’ve spent thousands on RC gear, and I expected much better from a brand like Hobbywing. After this experience, I honestly don’t know if I want to order directly from them again. Very disappointed. If anyone is thinking about buying from Hobbywing USA’s website, be prepared, if anything goes wrong with your shipment, you’re on your own.

Well waited 11 days only for me to reply and them tell me my order is cancelled after I waited w out no update! Horrible service and I order a lot of parts from different sites!

I purchased a Max 4 Combo on Oct 31. I never received it. I reached out to them immediately and didn’t get any response over the weekend. Monday comes around and they finally respond. I get told it was delivered and they showed me a “delivery confirmation” which literally states “ Package was successfully delivered “. No address, no person accepting, no signature. I got emailed some articles about how Hobby Wing isn’t responsible for any packages after they leave the warehouse. Then days with silence and not returning my emails. When you call the phone number it just hangs up on you. After the lack of response I filed a chargeback with my bank. All of a sudden, after they got notice of the dispute I filed, they’ve responded advising they are going to send a replacement as a “one time courtesy” but here’s the catch.. I have to withdraw my chargeback and get a letter on a bank letter head stating I’ve withdrawn my dispute. My bank has advised against withdrawing, as if I do and they don’t send my replacement I can’t re open the dispute. I’ve been getting emails from them regarding the replacement being held until I provide the information. My bank has advised me not to withdraw and once/if I receive the replacement HobbyWing can upload their proof and then the dispute will be closed. Seems HobbyWing is trying to scam me again for another $1000+ . I’ve reached out numerous times and they don’t respond anymore. Absolutely the worst company. How do you business stealing from people? Order at your own risk here. Thankfully my bank has my back! I won’t be ordering from here ever again.

Paid for expidited shipping got economy. ordered 6/3 recieved on 6/19 they wont respond

Poor customer service. Received a faulty ESC for a drone and they require the customer pays shipping for defective parts. If you don't stand behind your product then don't sell it.

They make a good product. I have purchased many. This time they took my money and just didn't ship anything. Didn't contact me. Tried calling them but that didn't work. Hobbywing no longer provides customer service.

terrible customer service, God! wont apply with this never! please, close this company and pay off my $20 for the wing!!