Hogans Irish CottagesReviews on record for hogansirishcottages.com

We have just come back from a 2 week stay at the Red House in Carrowroe North, Galway, Ireland. The house was absolutely beautiful and well equipped with everything that you would need including laundry facilities. Substantial welcome pack, and good communication with Aine the owner, The house is ideally situated for touring the Wild Atlantic C. oast, would highly recommend.

I travelled from the United States to Ireland for medical treatment and booked here and added that I have a registered service animal. I arrived at the cottage and I had to call the owner of the property at least 15 times before I got a response. He told me there was an issue with my booking. Prior to this my money was taken and I had received confirmation emails my receipt and instructions on check in etc. I travelled 16 hours and drove from Dublin to the west of Ireland to be told my stay was cancelled. Hogans Irish cottages revealed the stay was cancelled due to having a service animal to which their website states that service animals are always allowed unless there was extenuating circumstances. I would advise everyone to avoid this company. They never reached out to tell me this I had to arrive and figure it out for myself and now out a lot of money with nowhere to stay with my service animal just shocking service and really disappointing experience

We are cottage owners and use Hogans . We have good reviews.We have had cancellations due to death and illness. We as owners refuse to take payment in these cases and have told Hogans to refund the client ,and they have complied with our instructions.This is our experience.

We stayed in a house in co.Clare. We encountered several problems,as follows; Firstly,the house had been changed from what it was like on their site.The single bedroom was converted to a two bunk bed configuration. Our 31 year old daughter had to sleep in one of the bunkbeds which are really for kids. Secondly,we had to share the house with landlady and daughter....that wasn't mentioned on their site. Also,two out of 4 rings on cooker were broken...landlady unable to fix. All windows were filthy. Rad in the bathroom not working. No teapot provided. Decor of house changed from that on site. Had we known of these problems,we wouldn't have booked house. Wrote letter to CEO of hogans...no way would they offer any kind of refund. Very bad customer relations policy.

I like the employee who wrote the unbiased review. It comes down to this, no refund even if Armageddon happens, I had alot things happen, I had booked with them before and was fine once nothing happened, booking with bookings.com I could of cancelled a hundred times over, I will never book with them again because stuff can and will happen and they will tell you no way. Thier policies are very strict on the customer tenant and very good to the owner, house owners should get them holiday makers stay away,

This is a scammer company which advertises houses to let for a fraction of the real cost. Look of daft.ie for examples and you will see plenty of houses advertised at €46 euros a week. The houses come with full very specific descriptions so it is not a blanket advert. Communication with Connor, who runs the facebook page has let to stonewalling. He not not know how nor whom to contact about the false advertising. I guess the company is too big lol. seeing so many other complaints about keeping payments - even after cancelling ten minutes later should show you everything you need to know about these people.

I have been with Hogans for 4 years and have found them excellent. They cannot be held responsible when they are only acting as agents for the home owner. And it's not fair for the home owner to possibly lose a weeks let and to re arrange a new let. It is the responsibility of the customer to have adequate holiday insurance in place to cover these possible eventualities.

I think that blaming Hogans for charging when people cancel a holiday is unfair. The home owner is not running a charity and the reasons for canceling a trip are relevant to each customer. I am a cottage owner and is it fair to expect me to loose a weeks income because someone can't take the holiday they booked. I find the company very professional and have never had any problems in the 10 years I have been with them.