Holiday Isle PropertiesReviews on record for holidayisle.net

The unit was perfect for our family. The view was amazing and the amenities were great.

This was my second year booking here. Last year was wonderful! Condo was very clean, it had the extra items that the contract lists that they wont provide. The beach chairs were included in the rental and we even had covered parking. The price was the best around. Booking was easy and the customer service was 5 star. Shame on me for expecting the same quality and service booking this year. I paid a little more than $2100 for 5 days. I was told you receive a discount if you have booked in the past. Customer service did not honor this when I spoke to them on the phone. This is the only vacation my two children and I take. Unfortunately, my daughter broke her ankle prior to our vacation. I asked customer service if there was anyway to reschedule for another time. My daughter wasn't able to travel, much less could she use crutches on the beach with a cast wrapped up to her knee. I didn't want the money back, just a vacation with my kids. I asked if it was possible to reschedule during the slower winter months. I didn't care what unit they put us in as long as we could reschedule. Customer service advised no rescheduling, no refund, there is nothing they can do to help. I asked about staying a shorter time or if any fees or refund could be issued because we didn't want to come without my daughter. Customer service advised there was nothing they could do. I was willing to provide ER documents and anything that was needed to prove of the emergency. Holiday Isle customer service was of no assistance. I understand contracts and policies but you'd think for certain situations they would be helpful, especially for returning customers. I decided to go without my daughter a day later than our check in date. I regret traveling the 4 hours for what became a nightmare. The unit had a strange smell and was dirty. The stove top was not cleaned and had food crumbs on it. Hair in the master bed, thick, black mold came out of the bathtub drain as soon as you turned the water on, mold was in the shower head, walls, exterior tub, including around the toilet. Body hair was on the walls of the shower and around the toilet. The black mold continued to wash out, floating all into the tub. I attempted to clean it out but there was such a thick build up, pieces of mold continued to float in the water. I wound up purchasing my own cleaning products and we used the small bathroom. We killed a roach and a few bugs inside the condo. There were flyers posted around that the exterminator would be on the property the following week. The elevator floors stay wet, stink, and have no ventilation. Trash shoot can be smelled by the elevators. Beach chairs not included that are an extra $60 a day plus a tip. Last, I became ill and went to the Ft Walton Urgent Care who then sent me to the Ft Walton ER. After a 6 hour ER visit of tests/scans, I was discharged. At that point it was time to pack up and leave. The entire experience was horrible. Again, I understand contracts and policies. Each unit is probably privately owned but they are managed by the same company who has leverage to accommodate and take care of the customers. I had hoped to use this company and stay here every summer but never again! Cleanliness is top priority for me, next is accommodating customers with good service. Its what we pay for. Once I returned home and got well, I wondered why didn't they allow me to get travel insurance when I called several times? Lesson learned!

This unit was very large and spacious! The balcony’s were lovely. Lots of outside space to relax in the morning and evening. And views from all rooms.

The checking process was flawless and the property is immaculate. Wouldn’t think of renting from anywhere else and I have been both a renter and a property owner on the VRBO network.

We spent a week at the Inlet Reef Club. Both the room and the overall facilities were excellent. The maintenance and cleanliness of the buildings and pool was top notch. Our kudos to the staff, who were also very friendly and helpful. We will definitely be back for a longer stay in the future.

holiday isle does a quality job on their part.... I was a bit disappointed that we were unable to book the inlet reef due to a change in pet policy... our 60 pound golden doodle was no longer allowed.... this was our favorite vacation spot and our golden doodle was a hit with everyone she came in contact with during previous visit.... I truly think that the weight of the pet is not a good indicator of an aggressive pet.... she is a cuddler.... hopefully inlet reef will reconsider their policy

My parents owned one of the two bedroom condos back in the 70’s- 80’s. It was our favorite place to go on vacations! My family, my brothers family and our Mom flew down for a nostalgic trip and had a blast! So many old memories and we made new memories!

Condo was perfect, clean and comfortable! Employees were great!