Hope PlumbingReviews on record for hopeplumbing.com

Scam! Rip-off artists now run by private equity with their plumbers on commission, they'll send out multiple people to quote who won't communicate together. When you are dumb enough to hire them for the overpriced job. They'll find something else that they should have diagnosed to begin with. Aren't they supposed to be the experts? It's awfully convenient that the diagnosis never match what you pay in the end. No matter what your problem is, it's going to be in the thousands and thousands of dollars. Avoid at any cost. How do they have a 4.8 rating in Google reviews? Private Equity bots! 5 star reviews for a discount, or just having their call center log reviews that vastly outrank actual customer. Something is rotten when every review remembers the first and last name of the plumber. Private equity is here to rob us all. Beware consumer.If a call center answers, call someone else.

I had an extremely disappointing experience with Hope Plumbing. They came to diagnose issues with our tub and showers, recommended repairs, and charged us for work that ultimately did not address any of the problems we originally called about. After the work was completed and the technicians left, I quickly realized that the original issues remained unresolved. The tub was still actively leaking, and the cartridge replacements they recommended did nothing to fix the lack of warm water and poor water pressure in our two showers. Frankly, I'm surprised they didn't verify that the fixtures were working properly before leaving. I had to call them back to report that the leak was still present and that the shower issues had not improved at all. Rather than fixing the problems they were originally hired to address, they proposed an entirely new diagnosis and quoted an additional $4,000 for further repairs. Given the inaccurate initial diagnosis, I have little confidence that this new recommendation is actually the root cause of the problem. After several conversations with their Quality Assurance team, the best resolution they offered was a $1,200 credit toward the new $4,000 repair. In other words, they expected me to spend thousands more dollars to solve the same issues that existed before they ever came out. At a minimum, I believe Hope Plumbing should refund the amount we paid for repairs that failed to address the original problems. That would allow us to hire a different plumber whom we can trust to accurately diagnose and resolve the issues.

James our Technician and the Lady Hope Representative from the Hope Offices were outstanding. She was professional, mature, and great at conflict resolution as a result of my confusion, but she made it right. She and James are a credit to themselves and Hope Plumbing. They were very professional in every aspect of customer service, good service. They had the ability to allow us to understand the process and the outcome. We are satisfied with the Hope pricing, work and our new upgrades: water heater, sinks and toilet's along with the necessary upgraded plumbing thereof as well. Thank you "Nice Lady in the Office", James and Hope Plumbing.

New customer, had a fall furnace tune up. Was told by the technician that the heat exchangers were rusting and Immediately set up an appointment with their salesman for new furnaces. Upon further research the technician never did a pressure test on the exchangers as recommended by Lennox. Surface rusting does not indicate failure according to Lennox. The salesman came, spoke in generalities about what they would provide, never performed any load calculations I asked about - just sized replacement based on what we have and sent a quote in 15 minutes. Their rush to high pressure sell (and not service) furnaces is obvious. The quote does not capture anything we discussed (filter box size, cabinet, removals, warranty), doesn't say what kind of furnaces he specified...completely generic - simply furnace #1, furnace #2 and managers "discount"....and a place to sign it! It did not include the additional work we asked him to quote. I can only assume we would get whatever furnace they can find on discount that meets the BTU spec. Really disappointing...had hoped for more. Avoid if you want an objective analysis and well thought out solution to your heating concerns. If you want a "buy whatever product we are pushing this week", this is the company for you.

It's rare to find service professionals who care beyond their expertise. From start to finish, the service was professional and customer focused. I had the privilege of having Zach with Hope Plumbing assist me with my needs. He absolutely went above and beyond. He took time to explain everything to me and made sure I understood everything clearly. He truly had my best interests in mind rather than simply trying to sell us on a service that was not needed. That extra step showed that Zach and the team at Hope Plumbing genuinely care about their customers.

We had Hope Electric do an upgrade on our electrical panel, from 100 amps to 200 amps. Logan Buckmaster was the electrician on the job, and he and his apprentice Nolan, did an excellent job. If you need electrical work done, we highly recommend them. Max and Diane.

Work was done right .I want a break down on parts and labor they won't give me . Say because they use a flat rate they can't separate it . Won't never use them again

Quick to diagnose a problem, but incorrectly