HOROWReviews on record for horowbath.com

After almost two years of using my HOROW smart toilet, I recently experienced my first issue. I contacted the HOROW Support Team, and they were absolutely fantastic. They took the time to help me troubleshoot the problem and figure out exactly what was going on. What impressed me the most was what happened next. I told them I was completely fine with purchasing the replacement part myself, but HOROW still shipped the part to me at no cost. This is what customers remember. Great products are important, but standing behind those products and taking care of your customers is how a company builds trust, loyalty, and a strong reputation for years to come. After almost two years, I’m still very happy with my decision to choose HOROW, and this experience only made me appreciate the company even more. Thank you to the entire HOROW family and especially the Support Team for taking such great care of your customers. You have earned these five stars!

We’re very happy with this toilet. Easy to install + works pretty well. Customer service was great and quick to respond to my questions. We definitely recommend this product and company.

I researched the most popular bidet toilets for a week before deciding on the T16. I would give it 5 stars if the instructions were more clear, and the plumbing was better thought out. The water line is ridiculously short and very stiff. It took a good hour to manipulate the water line, tools, shut of valves and my poor old body but I got everything connected . Lifting up the seat and getting it out of the way does not give you any advantage. Unfortunately, there were leaks. I had to go to the hardware store for a 10" water line to add to it, just so I could have better access and get the whole thing tight.

with HOROW. I purchased a toilet from them, and they shipped it using a delivery company that later claimed the package was overweight and could not be delivered. Because of this, the shipment was never completed. I have contacted HOROW multiple times trying to resolve the issue, but so far nothing has been fixed. At this point, they have my money and I still don’t have the toilet I paid for. This situation is very frustrating. Customers shouldn’t be left chasing a solution after paying for a product that never arrives. I hope HOROW steps up, takes responsibility, and resolves this properly.

Shipping was very fast. We love the product! It’s hard to find a 10” rough toilet. It works great and looks good too. We have all smart toilets at our house and I didn’t realize that this one didn’t have a lid automatically open. We all actually love that it doesn’t, so much better with a small child in the house!

I ordered a toilet from Horow. I received the product quickly and there was no damage to the item. I had a plumber come out and install the unit. It looks great in the area, have not had any issues with the toilet so far.

I purchased a model 8733 for a bathroom that was too small to accommodate a traditional sized toilet. I'll be honest, I was skeptical of how well it would work and expected clogging issues. I can't believe how well this toilet works. It fit my small space, looks good, and no clogging issues so far! I would like to see a higher quality seat offered, but with that exception, I am really happy.

These toilets are a great value, offering amazing features for the money. We installed our first, a T33. We will be installing a T38 and a T03 in the next two weeks as we remodel our bathrooms. The heated seats, warm water, and warm air dryer are awesome for New Jersey! I strongly recommend that you give these a try instead of a traditional toilet, which now to me looks extremely old-fashioned.