HyattplaceReviews on record for hyattplace.com

Hyatt Place Amarillo TX is a test hotel for Hyatt corporate per the front desk manager. Well my grade on this test was a big "D"!!! The room size smaller. The furniture was scratched. The Bed Side cabinets are very small sized and NO electric outlets for CPAP machines. The shower was awful. Mold and the water pressure is so high and no way to lower the pressure. The shower stings your skin. The difference maker at Hyatt Place is their free breakfasts. Well at the test site in Amarillo, they charge $8 per person per night stay. The final straw was instead of waffles being cooked and prepared for guests, they installed the cheap Super 8 waffle maker for guests to make. Having to wait on guests making their own waffles is a stupid move by Hyatt Place. I was really turned off by this stay and my confidence in staying at Hyatt Place Hotels has plunged. I was a big fan of Hyatt Place until this experience. The Test Fails and the management team that implemented this test site in Amarillo should be fired for destroying a successful brand that distinguished Hyatt Place Hotels from their competition. Very disappointed customer!!!

Hyatt Place Reno :( New unexpected charges: $12 for parking and $8 for what used to be a free breakfast. It was a very cold night, and when we entered the room, the temperature was set to 62 degrees—brrr. The thermostat on the wall didn’t work, so we had to manually override the window heater. Every time it turned on, it blew cold air for about two minutes before any heat came out. All of this made for a long, uncomfortable night with very little sleep. ☹️

Rip off!!! WAY OVERPRICED for what you get!!! I expected much more from a "Hyatt". Won't be fooled again.

I booked a double queen room with a sleeper sofa room about a year ago for the 2nd weekend in April this year for a convention we go to every year at the convention center connected to the hotel. When I got there, I was told they "Upgraded me to a king room". I asked how losing a bed was an upgrade and that I needed the room I booked a year in advance. I was told that they had a group come in, so they gave them my room. I was traveling with a group too, that's why I choose the room I did, so why did this group who didn't book in advance take precedence over me and my group who booked well in advance? I was never rude but did ask them for a partial refund since I was now missing a bed. They refused and charged me the full rate for a 3-bed, bedroom and told me since I booked through a 3rd party, I could take it up with them. So, I did, and was told that they don't handle the money, and that since I paid at the hotel it was up to them. They (the Hyatt) basically told me tough luck. Additionally, the room was freezing, and when I asked for an additional blanket, they said they didn't have any (the lady did find one and brought it up to us eventually). The breakfast was also not good at all, the eggs were hard and tasted like they were cooked in chicken broth, and the waffles were like rocks. I will say that the ladies working the desk were very friendly, but that doesn't make up for anything else. If you choose to go there, I suggest calling the front desk every day until you get there to make sure they don't give your room away, but there is a hotel, the Livinn, right behind them, which is cheaper and just as nice. I would have just stayed somewhere else, but all the surrounding hotels were fully booked so I didn't have a choice at that point. I will be posting this on EVERY review site I find.

Extremely Disappointed—Loyal Globalist Treated Poorly I recently checked into the Hyatt Reno Tahoe Airport and was stunned by the unacceptable condition of the hotel—especially as a long-time World of Hyatt Globalist member. Right from check-in, things were off. We weren’t offered the usual Globalist welcome amenities, but the real problem was the state of the room: stained carpet and walls, dusty curtains half falling off, no central heating or AC (something never disclosed online), a damaged and stained wall unit, worn cabinetry, and a bathroom that felt more like a budget motel than a Hyatt. Since then, I’ve spent several hours on the phone with Hyatt customer service, used Hyatt chat support, and sent multiple emails that still have not been acknowledged. I was disconnected once, left on hold for ages, and ultimately told the only option was to cancel and rebook somewhere else—entirely at my own expense. With no help or support from Hyatt, I had no choice but to pay over $800 out of pocket for a different hotel. As a loyal Globalist and long-time supporter of the Hyatt brand—someone who stays exclusively with Hyatt and regularly recommends it to others—this experience has been incredibly disheartening. The lack of accountability, support, and basic hospitality has left me questioning whether continued loyalty to Hyatt is even worth it. Hyatt, I sincerely hope you take this feedback seriously.

My initial stay at the Hyatt Hotel in Chicago’s Medical District was ok. However, I’m writing this review to warn people that this Hyatt locations steels people’s money. Specifically, their security deposit. That’s right. When I initially stayed here back on or around the January 20th, 2024 for one night, they wanted me to pay a $70 refundable fee for the room. I thought it made sense so I paid the fee. Fast forward literally one month later and they still haven’t issued me said refund for the $70 refundable deposit. It's now February 17th, and I stayed for a second time, which was during the federal holiday. Plus, I had some business to take care of, so the Hyatt was my closest option. Never have I faced discrimination from a Hyatt employee until now! I checked into the Hyatt Hotel in the Medical district in Chicago around 2:48pm. It’s located just a few blocks from the University of Chicago (UIC). Anyway, when I got there, I was greeted by a gentleman who sounded like he was gay, but that’s me just speculating. He remembered me from my previous stay and asked for me to make another deposit. I explained to him that the Hyatt never refunded me for my initial $70 deposit that I paid back on January 20th. Furthermore, when I asked if someone would be kind enough to escort me to my room, the male person behind the front desk assumed I was completely blind. He called the same individual who escorted me to my room last time. However, while he was on the phone with this person, he deliberately said out loud, “It’s that blind person again”. While I do have a visual impairment (similar to someone who’s near sighted/ Myopic), I can still see, and to hear someone make a comment like that was complete and utter discrimination. Since the job of a manager and subsequently, the HR department is to hire and properly train their employees, it’s clear that this Hyatt location allows their employees, especially those who may or may not belong to the LGBTQ, to discriminate against those with visual impairments, and even those who’re completely blind.

Ordered a pizza after 40 minuts it came, but not fully baked! This is my 5 time in this Zink restaurant, and it have never lived up to standart/prize. Only went today because it is festival time and this was the only open restaurant in the neighbor hud. One time; fish not cooked and local catfish, fish and chips is supposed to be cod. Another time Cesars salat, dressing witout anchovies. When complaining, not possible to get in Kathmandu, but Soltee hotel know how to make Cecar salat with anchovies Cheep chinese copy chairs, the original is very fames danish design Y-chair, may be it say something about standart of the hotel!

Good morning, I am writing here as there is NO custumer service in the hotel web page. I got overcharged after I checked out. And I ended up paying way more! Plus my stay was just awful. My room got cleaned once in 5 days, I had lost a personal belonging behind a forniture which was NOT mounted properly and it's still there as nobody gave a damn about helping me in trying retrieving it. I asked multiple times to have the temperature not so cold and no one cared. I had been given wrong informations about shuttle departing and even breakfast timing. Seriously how cannot a receptionist know about the timing of the breakfast of the hotel they are working in??? Worst thing NOBODY CARES ABOUT CUSTUMERS SERVICE. Even the FO manager was rude to me and once I told her my concerns and my bad stay she answered me: What do you want me to do about it? Terrible attitude, terrible place. RUDE STAFF. CHEAP HOTEL WITH EXPENSIVE RATE!!!!