IdentogoReviews on record for identogo.com

My experience with the IdentoGO system has been highly problematic. After being provided with vague address information, I faced significant difficulties verifying the location, including multiple lengthy wait times on hold and being directed to incorrect facilities. Furthermore, when I arrived at the AAA location, the system repeatedly failed to process my information, resulting in errors. Given that I have been unable to reach their support team despite multiple attempts over four days, I am concerned about the reliability of this agency. As it is now requiring me to pay an additional rescheduling fee due to these technical failures, I would strongly recommend that ShiftMed consider transitioning to a more efficient and responsive fingerprinting service provider.

Took fingerprints 5 weeks ago. Failed to read twice. Website status never changes. Customer service agents are clueless when you call and just keep brushing you off, they don't know anything. I need my prints and background check results for my job license. They are just sitting there unprocessed. Will be losing my license application fees soon because this company is so horrible. ($869) NYC TLC should stop doing business with this company. Report to your state Attorney General's office.

The one in Pearland Texas, has a rude staff older white lady. She tells me to put my phone and purse away. I said ok I got to unlock my card right fast. She tells me to go sit back down and told the hispanic lady to come up. I said what because I had to unlock my phone. She didn’t say nothing to the lady about having her purse or phone. The lady pulled out her phone during service and she said nothing at all. Then she get back to me and say put phone and purse in the chair and the lady had her purse on her at all times nothing was said. So I am pissed right now about to explode because I am tired of the bs. The so I pull my phone out to unlock my card and she tried to make a scene saying no phones during services. But you just sat there and let the lady have her phone out and purse. But I unlock my card for payment and it’s a problem. Sitting there trying to play victim trying to make it seem like I’m not following the rules. But you only allowing certain people do certain things, bs not today lady. Her attitude is horrible and she talk down the African Americans. This the second time I been to this location. The first time I saw how she was talking to other African Americans against other race and it pissed me off. I had the younger girl the first time and she was friendly and very respectful. When I saw it was just her in the office I wanted to turn around. I would not recommend this location. I never go back to this location.

I’ve used identogo for TSA, for REALTOR® licensure, but the most recent time when I tried to go they have now cut their hours to 8 to 5 Monday through Friday closed an hour for lunch everyday, so it’s very difficult to get in there without having to take time off work just to go get fingerprinting. The state of Tennessee requires you to use identogo, and then identogo makes it nearly impossible to get in and use their services. When you call you can’t get through, when they finally return your call six hours later, they’re rude and unhelpful and essentially tell you you’ll have to call somebody else and then call them back. All the codes that the state of Tennessee gave me to utilize, Identogo is telling me are not valid codes and that they can’t give me any information on any identogo sites' services or hours until I have that code.

I wouldn't even give it a 1 star - their system is 100% AWFUL. There is a comprehensive system but NO CHANCE of ever talking to a person or getting help with resolution with receiving my results. The test location was acceptable but Identogo is completely unacceptable.

Total CRAP we're absolutely stuck with now. Since states wrapped their NORMAL fingerprinting with out-of-pocket nonsense. Guess they need the money! Bad enough fingerprinting costs around $70... Places like THIS have reduced to KIOSKS so you wait around for almost 4--HOURS - INSTEAD OF normal **appointments** with ACTUAL human that took LITERALLY 5- minutes! The Frig?! They obviously DON'T CARE otherwise they'd ditch those idiot "kiosks" for ACTUAL HUMAN services.

Terrible terrible experience on the phone by their customer service representative. All I needed was a link for being under 18. That’s all I needed. I asked them this on the phone, they said there is nothing they could do and they “didn’t know what to do”, I said I was pointed to them by my employer, they told me to basically figure it out by myself and hung up on me. They talked to me like I was genuinely stupid, yet their own customer service representatives didn’t know what to do! I finally asked ChatGPT where to find the link for under 18 and a literal ai pointed me in the right direction when their own representatives (who hung up on me) could not. Terrible + pathetic service! Don’t waste your time calling them, the operators are terrible and don’t even know their own company yet I could find the answer by going to CHAT GPT. Don’t bother calling them.

I’ve scheduled 2 separate appointments with their location in Leominster just for me to show up and get met with a locked door and nobody inside. Absolute joke of a company, DONT GO.