iDesign Printing and Copy CenterReviews on record for idesignnj.com

Reply from iDesign Printing and Copy Center· Aug 7, 2025

Hi Tiffany, Thank you for the review and for allowing us the opportunity to help. To clarify for transparency: iDesign has not managed or maintained Spa 23’s website since 2020, when all web responsibilities were brought in-house. We do not have a service or support agreement in place for the site, yet we stepped in to assist when internal access issues arose—despite being on summer hours and having limited info to work with. The delays were primarily caused by key login credentials being tied to inactive or former employee accounts, including the previous owner’s email and another from a former staff member. With Jenna (Spa 23's internal website manager) away on vacation at the time of the incident, there was very limited access or information provided from Spa 23’s side, which made recovery more difficult. We did everything we could to resolve the issue quickly and professionally. I’ll be honest—it’s disappointing to see a public review that implies delays and shortcomings on our part, especially given that we went above and beyond to help despite no longer being responsible for the site. We hope this provides a clearer picture of the situation for anyone reading.

Reply from iDesign Printing and Copy Center· Aug 2, 2025

Thank you as always, Susan! :)

Reply from iDesign Printing and Copy Center· Aug 2, 2025

We're delighted you were happy with the shirts, and we look forward to working with you again soon! Have a great summer!!

Reply from iDesign Printing and Copy Center· Aug 2, 2025

You're the best, Jackie! We appreciate the Borough of Wood-Ridge and all the work and support they have shown iDesign over the past 12+ years. We look forward to many more years of a service and support of the community.

Reply from iDesign Printing and Copy Center· Aug 2, 2025

First off, Chef J's food AND service are AMAZING - a great asset to our community, local Chamber of Commerce, and Hasbrouck Heights downtown business district. Jeremiah, thanks for taking the time to share your review. The iDesign team greatly appreciates you, your community efforts, and (of course) your business. We look forward to many more years of working together.