idjnowReviews on record for idjnow.com

I ordered a 4 pack of the 360 Groove Tube Lights last spring. One of the tubes went dead at an event and would not take a charge. I called about it and said it was a faulty battery pack. These guys took care of business. The next day I had not one replacement, but two, an extra battery pack,all covered by warranty. No questions, no hassle. We are good to go for tomorrow's event. Awesome !

I had a minor issue with my order that was resolved easily and professionally by James in customer service. Some companies are difficult to deal with for such issues. That was not the case here. I would recommend James, Fernando and the team at IDJNow for any of your DJ needs. They are simply the best!!!

Top-tier experience working with Brett. Very responsive, friendly, and professional. No runaround. He helped me lock in exactly what I wanted for my production/DJ needs and moved lightning fast to make it happen so I could get everything shipped out pronto. Looking forward to doing more business with them. 10/10 service.

I bought a set, 4 RCF speakers on Dec 1st 2025 for my Christmas. One of them came in broken condition. I tried to contact with them. Extremely hard for email replies (1 reply per day). I couldn't return it until Dec 19, 20, 21 for waiting their replies. I spent hours on waiting for direct support on chat. The broken one hadn't been returned yet. I lost my trust on them. Decided to return all. Christmas came close! They charged for returning fee AND THE INITIAL SHIPPING FEE! Deducted in refund, non-refundable! $179.24 for return. $354.18 was deducted in my return. Recommend choosing B&H Photos and Guitar Center.

Buyer beware! Stay far away from this company. Some of the poorest customer support personnel I've ever encountered. There's no reason to subject yourself to this vendor when so many better ones exist.

Keep eye on the return if ur not satisfied at the end with the product or if the product comes defective or doesn't work you have to pay te return it back at the end u will loose money on return

Brett is excellent! His customer support through the website chat option was top-tier! All my questions were quickly answered and he was very knowledgeable.

Brett was amazing to work with during our purchase. He was very knowledgeable and kept in touch during the whole process before and after I highly recommend idj now