I Love International MovingReviews on record for iluvmoving.com

I used this company to move from San Francisco to Ireland in 2022. I got 3 quotes from 3 different moving companies before moving. I Love Moving was the middle quote and I went with them. I thought I was paying a bit more than the cheapest company for better customer service which was not the case. Overall, they accomplished the goal of doing what they said they'd do - moved my stuff in a container from the US to Ireland, door to door. However, there were multiple issues which led to a poor overall experience. First, a guy name Eugene was my sales person. On a video call (on WhatsApp! not very professional by the way), Eugene looked at the items I had to move and provided an estimate of how much they'd take up in a shipping container. Based on this estimate, I threw away or sold more things, especially larger items, so I wouldn't need to bring them. The estimate was completely wrong. I probably could have brought everything and I wasted so much time and effort parting with my things unnecessarily. At the very least, my shipment should have cost much less. During transit, the shipment was running late and I couldn't get a hold of Eugene or even anyone at the company for a while (week or so). Only after emailing multiple of the available email addresses around the same time did I eventually have someone contact me with an update. In Ireland, they contracted the customs stuff out to another company. This company wanted me to send all of the most sensitive documents contrived by civilized society over plain, unencrypted emails, such as payslips etc. When everything was delivered to me, a guy brought the boxes into my home and then made me sign a piece of paper that said I had inspected everything, nothing is broken, and everything is there and OK. I didn't have time to actually do that, he was leaving as he got me to sign and wasn't gonna stick around for an hour while I opened everything up. This felt dodgy. Last but not least, I Love Moving just used the company that was my cheapest offer to send my items, which I later saw in some of the documents. I paid extra for nothing. It would be better to provide an accurate size estimate, if it's wrong, rectify the cost (refund). Be more responsive and up-front about the companies used under the hood.

We moved from San Francisco to London and the process was smooth. I Love Moving were comparatively cost effective, the communication throughout was good and the aftersales team reamained enagaged and helpful in successfully resolving a minor problem.

Terrible experience with I Love International Moving. Lost items, damaged goods, and poor customer service. Avoid at all costs.

It's important to not let the stress of International moving get the best of you and pick the right place to help out. I started off looking for places that were very affordable but then realized if I tried to penny pinch with this move I could be in for a disaster. ILIM handled my move to Toronto very well. They clearly knew what they were doing. All paperwork and the move itself was handled by them from beginning to end. They were realistic about the outcome and never one lied to me. It was a pretty penny but it was a good move.

Moving to London felt crazy complicated. Once we hired I Love International. The move got pretty simple. We left everything up to them, gave them our full trust and they really delivered. They helped us pack, gave us realistic times on arrival and kept us updated while everything was on its way.

I read tons of nightmare experiences from other International shippers and was nervous about booking. Called them and asked a ton of questions. Spoke to them for at least 20 minutes on the first call. I also had them email me everything we discussed over the phone so it could be written for reference. A week went by them we moved forward with their service. Once everything was unpacked at the other end and arranged, I saw nothing was lost or broken. Huge relief. They turned out to be great movers.

I do not recommend this moving company for the following reasons. This Moving Company misrepresented of what they told us they would do. We trusted them to do the moving to Canada with the most expensive price including packaging. From their Depot in LA, they asked for a couple of more thousand’s dollars for the same first day negotiation square footage. When we received the moving items from different mover in Canada by checking them out, we found out missing 4 boxes of important and expensive kitchenware equipment and one bedroom side table including one box of whole sentimental family albums. Within few months of following ups with two moving companies, they were blaming each other for our lost items which never was found. The priceless lost album brock our hearts and is unforgettable pain. When we opened all the furniture a few months later, we were so disappointed, upset, and very much regretful for trusting this moving company. We were shocked and helpless for experiencing numerous broken and damages on items (pictures are available). The painful and unusable items from big cracks on Bedroom furniture and Dinning table to broken mirrors and TV to majority of living room decorative glassware shows irresponsible moving company for number of downloading and uploading items due to group them with other orders.

I recently moved from San Francisco to France. Everything went smoothly until a few days before the agreed upon delivery date. I called them 4 days before the delivery date to check if everything was in order and at what time I could expect the movers. The answer was: we do not have you in our planning!!!! Then, 2 days before the delivery I received a text message requesting me to pay an additional 4500 euros otherwise my furniture would not be delivered. This is what I call racketeering! I had no other option than to pay and received very vague and mostly wrong explanations on why I should pay anything more…