Infinity ToolsReviews on record for infinitytools.com

I'd like to post to Infinity's web site, but you have to buy something to do so. My experience is that I'd like to purchase their Dadonator XL dado set. It's a little expensive, but is well-reviewed. I was browsing their web site, and registered my email so I could see if they had any offers while I was thinking it over. I was happily surprised to receive a 10% off coupon code for first-time customers, and it was the tipping point in making my decision. So I logged on to the site, put the dado set in my cart, and entered the discount code. I got a message saying "Wrong code". So I called their support team and was told that the dado set I want isn't subject to the discount! What?!? That's not what the email said. It said "First purchase over $100", and let me tell you, this is WELL over $100. They hid behind their "policy" on not discounting that specific dado set, and even sent me an email (less than 30 minutes later) wondering why I hadn't used my "Exclusive Discount". Maybe you guys can figure it out. I guess they don't want new customers after all.

So many of the Company responses start with the cut and paste "Thanks for the feedback, Our team puts a lot of effort into serving and supporting our customers to the best of our ability. One wonders if this is a reflection on how good the best of their ability is. I have contacted infinity several times, also I have written a letter and posted it to David Venditto, after reading articles about his dedication to old fashion family values in Business. Howsever not even David responded to my correspondence. While I have no concerns regarding the quality of their product range, I have some concerns with the best of their ability as a company. I live in Australia and purchased a set of two (2) jigs for Rail and Stile, not a big purchase, but a nice accessory to some expensive Router piece. However, I was charged in the vicinity of $140 Post and handling. The very same package could be sent by me via Australia Post to Infinist tools for $29.00 Australian, which is about $20 US. When I sent emails to Infinityu Tools challenging tghe freight cost, and even a personal Letter to David Venditto, there has been no response. So I ask, is that to the best of your ability that you so confidently boast about? David Adams 5/4-5 Baxter Court Moe, Victoria, 3825 Australia

I purchased the Triton MOF001 Router from Infinity Cutting Tools on 09/10/2025. In December the Plunge Lock Lever broke. I contacted Infinity to report this. The phone recording states, Welcome to Infinity Cutting Tool where only our service excedes our quality. I was told they can do nothing to fix it and to contact Triton directly. In my opinion this is not Quality Service. I recommend you do not buy from Infinity Cutting Tools.

Do NOT order a router table from this company. They use Triton routers with their tables. Triton company and it's US support company Toolstream are the worst. I bought a top of the line router table from Infinity. The Triton router burnt out on the 3rd use. Infinity essentially took no responsibility and referred me to Triton. Triton doesn't communicate. Basically said my router would be replaced under warranty but it's back ordered 3 months. Now 3 months later still no router and cannot get a response from either Toolstream or Triton...I will never ever buy anything from Infinity or Triton...horrible experience...

Worst company ever. I order 2 lock corner router bits and two setup jigs. I received just the router bits and they only billed for the bits. Then I ordered the jigs. They sent me just one of the jigs. Now they want me to order the other jig. I think they are doing a bait and switch on their website. They say I admit to ordering the wrong item. I did not. They billed correctly, but sent the wrong item.

I received my order after paying for package protection. The case on my square set was broken. I’ve reached out to customer service (self proclaimed 5 star customer service) to no response from infinity tool customer service. I emailed three days in a row to no response. They responded fast until they get your money. After they have your money they will not respond. DO NOT BUY FROM INFINITY TOOL! CUSTOMER SERVICE IS A ZERO STAR!

I tried to purchase a table saw sled from them via their portal. The pricing was misleading, and their follow on emails wer also misleading. I had also previously ordered some zero tolrance saw plates for my sawstop table saw and the product I received was like something from a home handyman. Tolerance was not good, etc. The overall experience was this was a company that was focused on how to collect money from the customer, not on delivering quality products. Will NOT be purchasing from them in the future as I have found several other vendors that actually provide good quality solutions for the price.

They overcharged and customer service just closes tickets when requesting for refund.