IntertekReviews on record for intertek.com

I have given up trying to contact this company in Canada or the US. I've left multiple voicemails and tried to leave voicemails in mailboxes that were full. I've given up on sending emails. This company seems systemically designed to be unhelpful. It would be nice if a rating of 0 existed because that is what Intertek deserves.

My contact was Menas S. Vratsanos. He requested a ton of info, which I took the time to provide. He failed to reply. Every other inquiry provided me with ample response and quotation. I ended up booking with another lab.

Poor customer service. Paid for and have been provided with incorrect document. No response despite emails and telephone calls.

I had an extremely disappointing and frustrating experience with Intertek. I specifically requested a detailed and technical analysis of the composition type of paraffin, including the precise formula and percentage breakdown of ingredients. What I received in return was a vague, non-technical response that completely failed to address my request or provide any meaningful information. I paid €1,000 for a service that I believed would be handled with scientific rigor and professionalism. Instead, not only was the result unusable, but my formal complaint was also dismissed without genuine review or accountability. I feel misled and deeply dissatisfied — both by the quality of the analysis and by the company’s refusal to stand behind their work. Given this experience, I strongly caution others against relying on Intertek for specialized or formulation-related testing. The lack of transparency, responsiveness, and technical accuracy has been unacceptable.

I wish I read these reviews before we hired them for certification. They were good in the beginning but they charged us for travel expenses $3200. The auditor was coming from FLA to our facility. I fired them and hired a new company - I even told the guy where to eat and didnt realize we pay for that too!! Should of told him to eat at Popeyes!!! PLEASE DO NOT USE THEM

Appalling company, from what I can gather they pay their employees peanuts, which results in only having inexperienced people, which results in poor service. I will never use again.

My experience with Intertek in the UK has been disappointing due to their lack of attention to detail and inconsistent service.

Poor, poor service and customer relations. Their communication is terrible and accountability and delivery on their side is non-existent. Our 4 year contract is up with them and we would never re-hire them.