JaycoReviews on record for jayco.com

Just awful. The build quality of these things is horrendous. From sloppy wiring incomplete roof insulation, poor quality cabinet laminate that peels, malfunctioning slide electronics to incomplete caulk on outside windows... these things are so cheaply made if you dont know how to work on them, you probably shouldn't buy one. Ours (2025 bunk house trailer) was supposed to come with a 15k ac unit but the factory incorrectly installed and shipped it with a 13k unit - I only discovered this because I took the inner trim off and saw the model number. This company is not ethical.

If I had the ability to give Jayco a negative review I would. I purchased a brand-new Jay Feather 26FK on 28 March 2026 from Blue Compass RV and was scheduled to picked it up on 6 April 2026, but it was not clean, so I had to drive 103 miles back to Blue Compass RV dealership in Park City Kansas to get it the following weekend 11 April 2026. Got it home and several days later noticed an E5 Error on the refrigerator. Called manufacturer of refrigerator and the tech told me it was a lose wire on the refrigerator or the circuit card is bad. Called Blue Compass RV and took the Travel Trailer back and they said they found the wire loose and tightened it and said refrigerator was working fine. I drove back home and several days later the same error occurred. Two more trips and many phone calls to Jayco and they finally replaced the refrigerator. Had numerous other little issues like dresser drawer rails pulled lose, towel hooks mounted crooked, gaps in bathroom cabinet are a few of the things we found wrong with our Jay Feather 26 FK that had to be fixed as well as the refrigerator. Just went on a trip to Florida to visit our children. While at the KOA in Orlando my wife was taking a shower and heard a pop. When she got out of the shower, she noticed water on the floor, the water had ran under the wall into the living/dining kitchen area. After cleaning up the water I noticed that the drain screen had popped off. When I went to put it back on, I noticed the drainpipe was displaced. I removed the panel that the heating duct is connected to, and I found that the drain line connection had popped off. That is when I found the manufacturing issue that led to why the drain line popped off. When I looked at where the 2.5" heating duct came through the floor, they had drilled a 6" hole and one of the supports for the shower base is right over that hole. There is the on-demand water heater issue that required me to go outside and blow out the vent pipe then turn the on-demand heater unit back on using the reset instructions for it to heat the water. I would have to repeat this procedure for me to take a shower, so I had to hurry up and get back into the trailer, undress, and take a shower before the 20 minute lock out timer expired or it would shut off and need to be reset. Had to do this for 2 weeks and now that does not even work. We ended up taking cold showers on the way home because the on-demand water heater would not work at all. Also have several outlets that have lost power to them. The USB charging port on my side of the bed does not work but my wife’s side does and the popup outlet on the kitchen counter stopped working on the way home. Another issue we had on our trip home was the screw channel rubber covering the screws at the front corners of the 26 FK Travel Trailer started to come off while driving down the Interstate only being held on by the top and bottom corner on both sides. I was not sure what it was until I pulled onto an off ramp and looked to see what was coming off the RV. Once I figured out it was the screw channel rubber covers, I at 72, had to get on top of the trailer and push as much of the rubber seal back into the channel as I could without falling off the top. I then came down on the ground and by sheer luck was able to reach up high enough by standing on the tow frame assembly to push the middle to bottom rubber seal back in so we could continue our travel home. The reason this happened is because the temperature was 108° out according to my truck and the rubber seal Jayco used is very thin. The heat made it very soft and the wind caused it to blow out of the channels. If you live in a hot climate like Arizona, Nevada, Florida etc. do not buy a Jayco or this will probably happen to you. Had Jayco used a thicker higher quality rubber it would withstand high heat days without this happening. Another issue I found on the way home is the wiring going to the electric brakes on the 26FK Travel Trailer was hanging down and about 1 inch from dragging on the ground because from what I can see these wires were not fastened to the frame underneath the trailer. I had to get a tie strap and fasten it to the rear axle to keep it from falling down again. When I contacted Beverly J. Customer Service Specialist a second time I received the following answer "Good morning, thank you for sharing your photos. You will need to reach out to a dealer to get something schedule to have a pre auth sent in for review. We will continue to work within the terms and guidelines of the warranty agreement.” I my opinion Jayco does not stand behind their manufacturing and wants to just push all these issue on the Dealerships to fix under their warranty. This is not a warranty issue it is poor manufacturing and quality control at their factory.

I bought a brand new Jayco Jayfeather. 1st time out awning snapped and was determined to be defective. I paid for repair on June 11. June 30 service at Jayco received invoice. No followup until July 23 at which point they said invoice approved for 1250.00 reimbursement. Today I received an email stating claim not paid as they want the technicians receipt for his purchase of the part. So not honoring their warranty and not honoring my receipt and invoice.

On demand hot water heater only supplies hot water to bathroom sink SOMETIMES. Brand new rv, crap quality. STAY AWAY. DO NOT BUY!!!!!!

By far the worst customer service with warranty I’ve ever experienced. 6 months and still waiting for answers and continually just get ignored . This is a brand new van I might add . The quality is crap Will never buy another Jayco again

Brought a brand new 2026 Silver line Caravan - SO MANY ISSUES!!! Wiring issues- upon pick up - Solar not working for first 3 months, the awning and slide out are broken and currently cant even move the caravan - yet they refuse to issue a refund. Not worth the buy at over 108k.

Severe Premature Frame Rust and Ongoing Quality Issues – 2025 Jayco Jay Flight SLX 210QBW I am incredibly disappointed with the build quality of my 2025 Jayco Jay Flight SLX 210QBW that I purchased in August 2025 from Traveland Airdrie. The entire frame is already experiencing severe, premature rust. Traveland Airdrie agreed to address the rust on the rear bumper, but what about the rest of the frame? A travel trailer should not be degrading like this in under a year of ownership, and a customer should not have to fight with the dealer and manufacturer to have a serious issue properly addressed. This is the sixth travel trailer I have owned, and none of my previous units developed this amount of rust in such a short period of time. This trailer has never been taken on gravel roads and is always parked on a proper pad when not in use. It has been well cared for and used under normal conditions, making the extent of the corrosion even more concerning. In my opinion, a trailer at this price point should not experience this level of deterioration so early in its life. Unfortunately, the rust is only part of the problem. Since purchasing the trailer, I have also dealt with interior wall panels coming loose, trim separating, glue stains left on the ceiling from the factory, issues with the sink, and a backup camera that has never worked since the day I took delivery. These are not the kinds of defects anyone should expect on a brand-new trailer costing approximately $40,000. As a retired Canadian Armed Forces veteran with 22 years of service, I have always valued companies that stand behind the quality of their products and take care of their customers. Unfortunately, this experience has left me with the opposite impression. Instead of taking ownership of these issues, both the dealer and the manufacturer have spent their time pointing fingers at each other while the customer is left dealing with significant defects on a nearly new trailer. Take a look at the attached photos and decide for yourself if this is the level of quality, workmanship, and customer service you would expect when spending $40,000 on a new travel trailer.

Before you buy a Jayco, watch the YouTube channel Lizamazing. She features real Jayco customers who have been totally been ripped off as far as the quality in manufacturing. One couple bought a new “luxury” fifth-wheel for over $200K and all it has been is a nightmare. Repairs are a joke and even then you have to wait weeks to get a warranty claim approval just to bring it in for the so-called repairs. Then there was a couple who bought a brand new $300K class A motorhome that has literally fell apart. The motorhome was manufactured without a sealant! This allowed water to get into & destroy the structure of the motorhome, and it caused black mold to thrive throughout. Although Jayco agreed yes, there was a manufacturing defect where the sealant was not applied, it was the customer’s fault because they didn’t notice it early enough!! Wth?? Just blaming the customer for a defect is insane, but they’re not even considering that Jayco wouldn’t even schedule the repairs until SIX MONTHS after the customer made them aware!! Said they were booked up. Well, if your repair team is booked up for 6 months, then your production vs. quality is totally off balance! Unbelievable!! And it seems Jayco doesn’t understand that when people can’t use their motorhome or RV, it costs them money on hotels, maybe plane tickets, vacation plans, stress and worry while still making payments on the junk RV or motorhome! You can’t make plans. It impacts your life in ways you wouldn’t expect. Shame on Jayco!!