JollylookReviews on record for jollylook.com

Ich habe im August eine Instant SQUARE Film-Entwicklungseinheit bestellt. Lieferzeit laut Website 10 Tage. Als ich nach 10 Tagen nachgefragt habe, wo die Ware bleibt, antwortete man mir, dass man nachschauen müsste. Dann passierte erst einmal nichts mehr. Ich habe dann mitgeteilt, dass ich nun in den Urlaub fahre und ich mich anschließend melde, damit die Ware losgeschickt werden kann. Seitdem hat die Firma JollyLook die Kommunikation komplett eingestellt. Ich habe Käuferschutz bei PayPal beantragt

Jollylook took a preorder from me and others 1 year ago with the promise that the RZ67 back I ordered would be shipped the following month. They have pushed back shipping dates every month since then. Although they blame the delays on manufacturing partners, they still state 1 month out from shipping every time they change the date, indicating that manufacturing is going well. They also have never shown any part of the manufacturing process or shared photos and relevant information related to manufacturing problems. In addition, they promise refunds that they never fulfil, causing people to file a dispute with their credit card companies. Jollylook continues to sell pre-orders of other products on Kickstarter, while still taking orders on their website for medium format Instax backs. It's clear that these products will never be made, and never be shipped.

12 months ago, I pre-ordred a instant filmback for a medium format camera - it was supposed ship a couple of months later. Now 12 months later there is still no sight of them shipping anything, and I considder my money lost (€149 + shipping). The worst of in this, is that Jollylook has been very poor in updating customer, even their website show no updated photos, and we have not for months been told that they are doing the last few things before shipping.

Just an update on the Mamiya ETRS Instax back. It is now nearing the end of August and the Jollylook website is claiming a September estimated shipping date. In other words, the pattern that's developed over the past year is continuing. Jollylook have failed to deliver a single Instax back for any of the cameras they claim to have developed one for. Any inquiry results in the same canned response admitting to poor communication of promising to do better going forward. I also find it interesting that every review over the past year has been 1 star, but they still show a 2.8 rating on Trustpilot.

Same experience as others: month after month the production is delayed, the company never shows nor ship anything, but keep continue to take pre-orders. It has all characteristics of a scam that last for years. I strongly advise not to buy anything from them till they have proven to be a legitimate and reliable company, which can't be farther than their current situation.

Company claimed to develop Instax-Backs for classic film cameras. Showed what looked like a working prototype across social media platforms. That was Juli 2025, it is now April 2026 and none of the people that fell for it have recieved anything. For quite a while, until ~November, there where E-Mail Updates why there are delays. Since January, they just shift the "probably shipping by" date on their website back by a month every month without further announcement. Asked for refund in February, was told it was processed, asked again, they blamed some payment processor. I doubt I'll see my money again. If this isn't a scam it's laughably mismanaged.