MoiasunReviews on record for moiasun.com

I ordered a dog toy and paid 48.00 for the same toy I found on Amazon for 12.00. I never received the toy and when I asked for a tracking number they sent me pictures of a delivery to what was clearly not my house. I sent them pictures of my front door and they agreed that it was not my house and said that they were not responsible for the delivery once they received pictures of where they delivered it. They said they would not return my purchase price. Buyer beware! Do not buy from this company!

I have a very active 10 month old puppy so I am always on the lookout for toys that keep his attention without spending a ton of money. He loves this Moiasun toy. The noise, soft lights and movement, make for this to be a very engaging toy (giving mom some much needed rest when needed). The customer service team was also extremely helpful when I had questions about charging the device.

"Gave this to my pup for his 1st birthday and he played with it all day. Didnt take long for the top that secures the rope to get chewed off. I contacted Moiasun support team about it and they gave me a full refund AND recommended there Teddy toy which is much better for my dog because he now sleep with it help him cal down and his chew habit gone down a lot. I did not know a toy can calm him down this much. Really apreciate how they took the time to understand my dogs needs and didnt just try to sell me the same thing again.

My dog is OBSESSED with this toy! The ropes didnt last as long becuz hes a chewer, but Moiasun support was amazing. When I called, they not only helped me find a solution, but also recommened their barkbounce ball toy which my anxious Aussie loves to! He carrys both toys from room to room all day. The Moiasun team really knows there products and my dog couldnt be happier. Definately buying more toys from them in future.

I had written a review about this product (below) and was contacted by Moiasun. The company representatives went over and above to resolve my issues with durability. They specifically apologized that my German Shepherd didn't get the use out of it as planned, but offered me a refund. I declined the refund and requested a second toy to see if we could make this one last longer. They were quick to respond and sent me a new product. I appreciate the above and beyond mentality of this company and truly, that behavior is what will make me come back for years. Caring about customers is often lost with businesses. Customer care really seems to be a high priority at Moiasun, and due to that we would highly recommend purchasing here.The new toy arrived quickly, and instead of allowing free play, we supervised our dog and stopped extensive chew activity to help the toy last and now, we've had the toy for a couple of weeks and it's been going great. I specifically enjoy the ease of charging it for more play time.

My pup is a heavy chewer, and there toys hold up perfectly for our zins. I also appreciated the helpful and friendly customer service. They made sure I got exactly what I needed. Great store and products.

This company promises satisfaction and easy returns and nothing could be farther from the truth. I spent nearly $100 on two dog toys. They took a long time to arrive from China in flimsy (crushed) product boxes. Instead of rubber, these were hard plastic and would not work. They seemed much more cheaply made than $49 would warrant and I wanted to return them. I emailed them the day after I received them (Dec 13). Weeks later, they emailed me and asked for photos; I sent them. A week later, they asked what was wrong; I sent that. A week later, they offered to send me other toys and that I could keep the ones I bought (why I'd want more items from a company that I didn't like the first products, I'm not sure). I said, "No, your website says 'Money back guarantee,' and I would like a refund." (This text has since been changed, but it still does say, "Easy returns.") It is now January 18th, over a month after I initiated the original return, and I still haven't heard back. UPDATE: February 16th. The company apologized for going silent and again offered two toys ($39/each) instead of me paying for shipping to Europe to return the items. I accepted this as a compromise. The website does NOT say that returns need to be shipped back overseas. The process also took a full two months. I still do not recommend this company unless you are confident you will not want to return the items.

Really disappointed at the Smart Dog Toy - advertised with German Shepherd and a Lab so implied durability with 100% satisfaction guarantee. Item arrives smaller than shown with sticker on the box covering the 100% satisfaction guarantee that says "not suitable for large dogs with strong bite force'.