kent.bikeReviews on record for kent.bike

Two of the same thread pedals. Poor quality check on their part. Refuse to make it right. Would not purchase again.

Do not waste your time. Horrible customer service. Jonathan and his team are horrible. Purchased a bike as a birthday present came damaged had to fight with them to even try and get replacement parts. They would not swap out the bike. The replacement parts came damaged. Try to offer $40 to have a bike shop assemble a bike, which wouldn’t even cover the cost would not give me authorization to go after the shipper for damage and will do nothing to support their product now stuck with a broken bike in a bunch of broken parts.

I found online that the chainguard they have would fit my son’s bike, turns out it was not long enough. I emailed them to see if I could get a refund and if they happened to have a different size. All I got back was that all sales are final and wouldn’t be able to return. Real annoying and rude customer service. Avoid this company.

I ordered the wrong part for a bike. The day after receiving the part I reached out to try to return. The response I received questioned how I confused the parts. That was it. How did I confuse the parts. I'm sorry, I am just a dad trying to get a replacement part for my son's bike, not a bike builder. So when I followed back up after the smart a$$ response I received, I was advised ALL SALES ARE FINAL. Find a reputable bike company to deal with. These guys are a joke.

Got a bike with manufacturing defect. They saying it happens because the box was dropped. No damage to box, no damage to bike, parts simply don’t fit due to error on manufacturing. Won’t reimburse or exchange so I’ll need to get a lawyer involved. Very sad Christmas for my kid. My recommendation is to not purchase from them. Customer service reps seem to training in finding excuses not in serving customers.

I ordered a brake caliper for my ozone 500 that said it would arrive in 2 to 6 days. There was no option other than USPS. After 6 days I got an email from Kent saying I needed to call USPS as the order was not deliverable. After 8 days I still had not received my order so I called kent International asking them what was taking so long and why I needed to Call USPS as they were the ones that shipped it. I had ordered it on a Friday they told me they shipped it on Monday. That's three days after I ordered it which makes it arriving in two, three, or 4 days impossible. They said they couldn't see where I was sent an email saying I needed to Call USPS for a undeliverable package. And asked me to send it to them. I did and received an email back saying they must have made a mistake. Now nine days after I place the order I received a package containing the wrong part. What the hell do you do now? Am I to believe when I spoke with them on the phone that day they couldn't see what I ordered and what they sent didn't match? How many mistakes can you make on one order? They can't see what emails they sent? They can't see what parts they sent? I can see getting a refund is going to be a nightmare. Kevin Watson Topeka, Kansas

My grandson recieved a bike for his birthday in late April by early June the chain broke and was replaced 3 times, front and back k shifters broke and a tooth of the sprocket broke off. They will not stand behind thier product without a receipt which is impossible to get.what a piece of junk. I have talked to live chat and phone without any satisfaction

Bike arrived damage and with missing parts. Some small parts may have fallen out of box but larger parts like headrest for the recumbent bike were apparently never included in the shipment. Called customer service and they told me to be patient they will get back to me. The part that holds the bike hinge is missing and I cant use it at all. Very frustrating. Lots of bad reviews, should have spent more and bought a quality product