KidrobotReviews on record for kidrobot.com

What a great company. I had a package stolen and they helped fix the situation. Their art items are incredible and I greatly appreciate the team behind the website. Awesome company. Awesome products. Thank you all.

Order something for Halloween. Said it would arrive in September. Now say won't be here till 2027 n the refuse to give me a refund

One star. Terrible customer service. Yesterday I accidentally placed a preorder on Kidrobot’s website while trying to calculate the total cost in Canadian dollars, including shipping. I realized my mistake immediately and contacted them to cancel it. Their response? No cancellation. No refund. No exceptions. This is for an item that hasn’t been produced, hasn’t shipped, and may not even be produced if there isn’t enough demand. Yet Kidrobot refused to cancel an order that I reported almost immediately. They claim a confirmation screen appears before completing the purchase. I never saw one. Had I been clearly warned that clicking that button meant I was permanently committed to spending roughly $150 CAD, I obviously wouldn’t have proceeded. I understand businesses have policies, but refusing to use any common sense or make a reasonable exception for an obvious mistake on an unfulfilled preorder is terrible customer service. Their policy is far outside what most customers would reasonably expect and should be made impossible to miss before taking your money, not discovered afterward. My advice: read Kidrobot’s policies before buying anything. Their products may be interesting, but no toy is worth dealing with a company that puts its policies ahead of its customers. If I had checked the reviews first, I never would have bothered with Kidrobot.

I’ve ordered from Kidrobot a few times now and have always had a good experience. Products are made well and super cute, ships pretty quickly, and customer service has been helpful when I’ve had to reach. I’ll definitely keep ordering from them.

Great product, great customer service.

Fantastic experience after a small hiccup, the customer service department is top notch.

Excellent. Always follows through with your orders. Great customer service. Safe and secure shipping. Quality product. Amazing company. 👏👏👏👏👏👍👍👍👍👍⭐️⭐️⭐️⭐️⭐️

EDIT - update as of 16-06-2026. I eventually got refunded a few days after my last complaint. The only reason I DID get a reply however is thanks to trustpilot forwarding my review and me verifying the details. I also submitted a report to the FTC and the EU equivalent. Had a CC claim for my bank too which I cancelled. It's a pity, the place has some amazing merch. --------- Scam - Do not use (outside of the US at least) - this might be an EU order issue - they'll take your money, never ship, and then pull some 'no refund policy' BS Simple: placed a simple order of 6 small plushies. The order has been 'being prepared for shipping' for the past month. Wow, must be really difficult to package these plushies, huh? Anyways, reached out to support twice and got the most generic replies: 1. Escalated to the responsible department 2. 'we're monitoring it closely' - whatever the hell that means haha. Yeah, I'm sure they've been keeping a close eye on these 6 plushies for the past month? As I said, the most generic template reply you could get. Then, to make things worse, you'll go to the site and they have a policy that states that NO MATTER WHAT you'll not get a refund, unless the item is out of stock or has quality issues... HOWEVER, the items are NOT out of stock (strictly speaking) or damaged (yet) so based on their policy they basically have the right to keep the money ($150 btw) and never send the stuff. Now, AFTER I've ordered and was allowed to PAY (tehse were NOT preorders TOBE CLEAR), now they're marked as 'sold out' on the site. If this doesnt scream scam, I don't know what does. Next steps: Anyways, I've contacted my bank and local customer fraud services to see what the next steps are, cause this is (or has become) a blatant scam disguised as a legit company. Seems I'll have to work with some authorities in the US too. Meanwhile, I'll try my best to post this review in as many places as possible to avoid having more people bitten. And lastly... now that I'm reading the reviews here, seeing people who were scammed for months and hell even a year... oh boy, I can tell I'm in for a ride. I regret not reading them before...