Kitchen Tune-UpReviews on record for kitchentuneup.com

I had a troubling interaction with the owner of the Kitchen Tune-Up franchise in Sioux Falls, South Dakota, on my personal Facebook page. We have never met, yet he chose to comment on a post celebrating my wedding anniversary with a personal attack directed at both me and my husband. I am sharing this because the conduct came directly from the business owner and, in my opinion, raises legitimate concerns about professionalism, judgment, and how disagreement may be handled. This was not a business transaction, and I am not reviewing the quality of the company’s work. I am specifically commenting on the professional conduct I personally experienced from the owner. Kitchen Tune-Up publicly promotes “Trustpoints,” including reputation and professionalism. In my view, this owner’s conduct did not reflect those stated values.

If you want to spend $4,000 for a bad paint pen touch-up, I guess these are your folks. I tried contacting customer service, but after a few back-and-forth calls with the company they pay to do this, I was told the franchisee had been made aware, and that's really all they could do."

Hello, I have been reading some of the reviews on kitchen tune-up in the West Island. Before choosing this company I decided not to look up the reviews, because everybody has their own opinion. Laura was the person that we were corresponding with and we absolutely loved her. They sent samples, they came in and took measurements, they came back and installed the counter. She was truthful with all the prices including taking some money off because we took our own counters off ourselves. I would be one of the first people to recommend this company. Thank you,Laura we appreciate everything you did for us. Marilyn and Dan.

Terrible customer service. Among the worst I have seen. First as they started the project things came up that they were not doing and when we asked about it, they only said it wasn't in the bid. Well it should have been or at least asked. Then we recently had issues with one of the drawers the the kitchen they did stopped working properly and when we contacted them they never returned the call after leaving messages. Salt Lake City Utah location.

Loved working with Cory and Michael. Love our new kitchen. Everything Cory suggested worked for us. Michael worked endlessly until it was finished and Cory was a phone call away, always there to answer our questions.

The team from Kitchen Tune Up Louisville was simply the best! Professional, courteous, and ethical! There is a 'process' to every profession, and if you understand that, your expectations are rarely compromised! Those of you who don't know the process, there are a thousands of parts that go into redoing your kitchen, its' like putting a puzzle together, and there will be instances when everything will not be perfect! That's life! Cory was great at communicating the process, discussing any potential issues or delays and I now have a beautiful two tone kitchen! Would highly recommend his team again and again!

Contacted them from a Facebook ad for a free estimate...they man came out, took measurements and talked me into spending $125 for his designer to give me a design. Next week came and took additional measurements. Keep in mind my kitchen is small, so it would be pretty basic. Next week had a phone conference with his designer about the images,they looked good, so no issues. Didn't hear from him for two weeks, when he sent me images of different wood for the counter top. I told him which one and he stated he would get me an estimate....now weeks later, nothing but crickets, out $125. Wouldn't trust to use them if it takes 2 months to get an estimate.

Let me begin with, I’m keeping this brief.I have already wasted too much time and energy and to no avail in attempting to rectify not only one but two different problems at two different locations. Kitchen Tune-Up has been completely uncooperative in remedying my issues. They do not stand by their product, nor the installation of, they lack communicative skills not only with their clients but also between their subcontractors. They do not hold themselves accountable for any mishaps occurring during installation even though their experts are on the job. In addition the office staff is totally unprofessional expecting you as the customer to deal with contractors they hired. Take it for someone who has learned a valuable lesson, do not use their services!