KlipschReviews on record for klipsch.com

I am writing this review to warn potential buyers about the long-term reliability and build quality of the Klipsch SPL-120 subwoofer, as well as the support resolution process. My original SPL-120 failed completely. When I reached out to customer support, they sent a refurbished replacement unit. Unfortunately, that replacement failed in less than a year. Rather than replacing the unit or addressing what seems to be a recurring reliability issue, customer service sent me a loose replacement amplifier module and expected me to perform the repair/swap myself. For a subwoofer at this price point from a recognized brand, failing twice in short succession—followed by a DIY hardware repair mandate—is completely unacceptable. The sound output is good when it works, but the plate amplifiers and internal components simply do not hold up over time. If you are looking for a reliable setup without recurring downtime and self-repair hassles, I strongly suggest looking at other brands before purchasing this model.

I had a pair of outdoor speakers and a woofer failed. All I can say is that the Klipsch customer service was first class and I am extremely happy with the end result. I have been using Klipsch Speakers for well over 30 years and they never disappoint. Ill be using them for many years to come. Thank you.

So much for the so called “American quality”. What a joke. I ordered a pair of Klipsch The Sevens speakers exactly one year ago. Around €1000. And they are already dead. When I contacted customer service, instead of actual support I received a lazy generic reply pointing me to a basic FAQ page and essentially telling me to figure it out myself. It felt like dealing with one of those early 2000s companies that simply didn’t care about their customers. Unsurprisingly, none of the suggested fixes worked. If you want to position yourselves as a premium brand built on craftsmanship or heritage, then at the very least you should guarantee one of two things: outstanding product quality or proper after sales service. That’s the bare minimum. Otherwise, let’s call things what they are. 100% scam

**Purchased brand‑new earbuds from Klipsch and the experience has been awful.** The buds would not pair properly right out of the box, and the battery drained at lightning speed even when they were sitting in the case. I spent hours troubleshooting with customer support and got absolutely nowhere. For the price I paid, this level of quality and service is unacceptable. Very disappointed.

I bought a brand new cinema 1200 system for ~ $1000. As soon as it came it never worked right and I reached out to support right away. They sent all kinds of troubleshooting articles. None of them worked. When I asked for a replacement they told me I was out of the 30 day window even though I reached out prior to the refund window initially. Absolute waste of money, support does nothing to help other than send troubleshooting articles that don’t solve the problem. I’d have to spend over an hour unplugging and troubleshooting every single time I wanted to watch tv or listen to music. Now it won’t play anything no matter what I do. Support is asking me to send diagnostics which I have tried several times but can’t connect to the device or when I do, the app fails to send diagnostics.

2 sets gekocht; de Fives en the Nines en ik ben super tevreden. Ik hou van het “klipsch-geluid” en de Nines zijn echte klipsch…! Heerlijk geluid, makkelijk aanbrengen sluiten en alles werkt! De Fives hebben wat meer aandacht nodig als je de app wilt gebruiken, en krijg ik niet voor elkaar. De helpdesk reageerde heel snel, alleen was het antwoord gelijk aan de website en werkt helaas niet. Dus ze spelen, maar zonder de apps Geluid is wel veel beter dan het formaat doet vermoeden!! Jammer dat de covers van de Fives niet verkrijgbaar zijn op the Nines

Update on previous review. I recommended a set of Klipsch Nines powered speakers. They arrived, and to put it short, they put a huge smile on everyone's face. They were fantastic! But, 5 months in they stopped working. Contacted customer service, downloaded firmware, and reloaded into speakers. They worked only 5 minutes. Contacted customer service again, and this time they shipped out a brand new set, along with prepaid return shipping for the old ones, all under warranty. No better service than that! It is best to contact support/service via e-mail as phone service is difficult. But once that started, everything went swiftly and smoothly. Klipsch, you can bank on my future business.

Neue Cornwall IV werden mit Made in China Treibern von Celestion geliefert! Ab Werk sogar falsche Trennfrequenz!!! Und das bei einem 100% Made in USA Lautsprecher!!!! Hände weg von diesem SCHROTT.