KOSPET Smart WatchReviews on record for kospet.com

Reply from KOSPET Smart Watch· Oct 20, 2026

Hello, Thank you for taking the time to share your feedback. We are truly sorry to hear your watch had persistent charging issues and that our previous support steps did not resolve the problem for you. We fully understand your frustration. We would still welcome the chance to discuss your case and find a proper resolution with you. Please contact our official support team with your order number so we can review your ticket again.

Reply from KOSPET Smart Watch· Oct 9, 2026

¡Hola! Muchas gracias por compartir sus comentarios. Lamentamos sinceramente que el producto no haya cumplido con sus expectativas. Nos tomamos muy en serio el problema que menciona —la falta de registro de la distancia en ciertos modos deportivos—, ya ​​que cada modo deportivo se basa en mecanismos técnicos y lógicas de posicionamiento diferentes. Para resolver este problema de la mejor manera, le invitamos a ponerse en contacto con nuestro equipo de soporte a través del canal de comentarios de la aplicación. Nuestro equipo técnico se encargará de investigar la causa para poder implementar las actualizaciones y optimizaciones adecuadas en futuras versiones. Sus comentarios son fundamentales para ayudarnos a mejorar nuestros productos. Reiteramos nuestras sinceras disculpas por las molestias ocasionadas y esperamos tener la oportunidad de ofrecerle un mejor servicio en el futuro.

Reply from KOSPET Smart Watch· Oct 9, 2026

Hello! We would like to once again offer our sincere apologies for the unpleasant experience you encountered. We take your feedback very seriously. Upon receiving your message, our customer service team immediately investigated the matter and completed the necessary follow-up procedures. We hope you are satisfied with the resolution we have provided. Regarding the issue of inefficient customer service responses, we have implemented internal improvements and optimizations to ensure we provide higher-quality service to every user in the future. If you have any further questions while using our product, please feel free to contact us at any time—we are committed to serving you to the best of our ability. Thank you once again for your understanding and support!

Reply from KOSPET Smart Watch· Oct 9, 2026

Dear Customer: Hello! Thank you very much for taking the time to leave us a positive review! We are delighted and honored to hear that the issue with your Tank T4 was successfully resolved through the ApexMove App and that it brought you an unexpected pleasant surprise. Your recognition is a huge encouragement to us, and we have passed on your thanks to Celine, who was also very happy to be able to assist you. We will continue to strive to improve our product quality and after-sales service to provide you with an even better user experience. If you have any further questions or need assistance, please feel free to contact us at any time through the app or our official customer service channels. Thank you again for your support! We wish you all the best and hope you continue to enjoy using our product!

Reply from KOSPET Smart Watch· Oct 9, 2026

Dear Customer: Hello! Thank you very much for choosing and using our M4 watch. We would like to once again offer our sincere apologies for the unpleasant experience you encountered. Upon investigation, we learned that our customer service team contacted you immediately and provided a resolution. Thank you for your understanding and cooperation throughout this process! We sincerely apologize for failing to provide you with the best shopping experience. This is our responsibility, and we deeply apologize. In the future, we hope KOSPET will have the opportunity to provide you with an even better product experience and service. Wishing you all the best.

Reply from KOSPET Smart Watch· Oct 9, 2026

Cher client, Bonjour ! Nous vous remercions vivement pour vos commentaires sur notre produit. Nous sommes profondément désolés d’apprendre que votre Tank M3 Ultra présente un dysfonctionnement des capteurs suite à la mise à jour du micrologiciel et de l’application, et que vous n’avez pas obtenu de suivi satisfaisant après avoir contacté à plusieurs reprises le service client. Cela ne correspond absolument pas à nos normes de service. Nous accordons une grande importance à votre expérience. Veuillez envoyer un e-mail à [email protected] en indiquant votre numéro de commande, la plateforme d’achat et une description du problème. L’un de nos conseillers spécialisés prendra directement en charge votre dossier afin de résoudre vos problèmes après-vente. Nous vous remercions de votre compréhension.