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Rating on file
Inadequate
314 reviews on file
KRYPTONITEChoose a row to list only the reviews with that rating.
Each aspect gets a score of its own after 5 customers have rated it.
Particulars
50 years ago, Kryptonite began with a mission. While much has changed in bicycling, and bicycle security, our objective remains the same, we are here to empower you to protect what you value.Through constant innovation, expert guidance, and our never-ending commitment, Kryptonite will continue to pursue our passion and do everything we can to ensure you can go where you want, when you want by offering smart, serious security solutions.
Register summary for KRYPTONITE (kryptonitelock.
The docket
314 published reviews on file
Filed
Oleh was very helpful and understanding of my situation. He made sure my replacement keys were made and shipped promptly, saving me from having to cut my bike lock. I really appreciated his help.
Filed by Nadezhda
Filed
They replaced a lock that had no longer worked. The overall warranty process was straightforward and they honored their lifetime warranty for this type of defect.
Filed by Michael C.
Filed
Incredible customer service - my lock was cut and they offered a replacement immediately, expedited.
Filed by Marc B.
Filed
I received today a new lock in substotution of a detective One. It's perfect.
Filed by Riccardo C.
Filed
When I had an issue with my lock, I completed an online form and received a quick response. They’re sending me a replacement, honouring their lifetime warranty. No quibbles. I’m really impressed.
Filed by LINDA F.
Filed
Placed an order for replacement keys on Aug 30. Received email acknowledgment promptly, but I am still waiting for keys, or a call back from customer service. I have left three messages since but no contact with a human.
Filed by Jon
Filed
After three years of exposure to Scandinavian weather, the lock stopped working. However, Kryptonite shipped a replacement under their lifetime warranty! I can’t believe it happened since I thought lifetime warranties were just a marketing gimmick. I highly recommend them and hope they continue to provide good products and customer service.
Filed by Mehmt
Filed
Ich habe mir das Kryptonite NY Diamond nach mehreren YouTube‑Videos gekauft. Das Schloss selbst macht einen sehr robusten Eindruck; auch die Beschichtung am Bügelende und an der Querstrebe wirkt hochwertig. Was jedoch ein absoluter Witz ist: Der mitgelieferte Schlosshalter ist für ein 2‑kg‑Schloss völlig ungeeignet. Für ein so teures Schloss einen billigen Halter beizulegen, der mit einem Band und etwas Gummi befestigt werden soll, ist enttäuschend. Das Band franst bereits aus, und an nicht runden Rahmen lässt sich der Halter kaum sinnvoll montieren. Aus diesem Grund vergebe ich nur 3 von 5 Sternen und werde mich nach einer alternativen Halterung umsehen.
Filed by Ertugrul O.
Reply from KRYPTONITE· Oct 7, 2026
Es tut mir leid zu hören, dass Sie Schwierigkeiten haben, Ihr Schloss am Fahrrad zu befestigen. Ich habe weitere Informationen angefordert, damit ein Mitglied unseres Teams Ihnen weiterhelfen kann.
