LitJoy CrateReviews on record for litjoycrate.com

I've ordered books from Litjoy a few times in the past so I thought it was a safe idea to get a new book from them. First of all the price of shipping as increased a lot, from 8$ to more than 20$ for the just one book. I still got the book as it was for a gift, and surprise! The book arrived damaged. I emailed their support and apparently it's not damaged enough for them to do anything :)). So you pay an expensive book, plus expensive shipping, and if you get your "brand new" book damaged? Well that's on you for trusting the company to deliver a product I guess.

Bought book and they came in damaged, emailed support and they asked i destroy the ones i've been sent in order for them to send a replacement when they are the ones responsible for not packaging them properly. never buying from this trash company again.

Just an update from my precious review. I ordered the “throne of glass bookshelf alley” in August 2024 with the intention of it being a Christmas present for my sister. It’s now May 2025 and still nothing. I reached out and all they said was that it’s “still expected” and that I’m “not eligible for a refund” since you can only request a refund within 48 hours of placing your order. They can take a year to ship, but we only have 2 days to cancel. I will never, ever be ordering from here again.

I ordered the Shadow and Bone set and it did not at all dissapoint! The shipping time was delayed and delayed, but the books are worth it. Only issue I had was that I pre-ordered the box, and I did not receive the pre-order bonuses. A print and the key. I contacted customer support and they were able to send me the key for free. No print, but I'm happy with the key.

Same issue as Megan M who left a review. I ordered the Throne of Glass Alley back in August 2024 as a birthday present for myself. Spent £70 on it. Fast forward to october, I receive an update saying it will be around Xmas time I get it. I’m annoyed but alas I say it’ll be an xmas present to myself. Fast forward to today (8 months later) still no product that I paid for when I placed the order (came out of my account) and no idea of when i’ll get it. Pretty sure this is illegal to take a payment for a product and still not have it 8 months later. Looks like it’ll be a birthday gift for this year for myself. Not happy.

I have ordered a few books from them in the past, which were very nice quality and fun collectables to have. However, they do often run into "printing mishaps" or other delays which cause your order to ship MONTHS after it was supposed to arrive. (I had one that was supposed to come in early May, but ended up shipping late August) I wanted to give their customizable box a try and that again was delayed from a late February/Early March delivery to a mid April. My box arrived with a hole in it, which I know is not their fault. But one of my items was damaged, the key ring was bent and the bag the key came in had a weird crusty thing on it. I contacted them thinking I could at least get a small discount or points towards another purchase, but all they said was "can't you reattach the key ring by bending the loop?"..... I paid over $50 for this box I shouldn't have to do that?? But oh well, all I did was unsubscribe. The books are lovely printed and I would recommend those by themselves. However, the other content in the box is not worth the price (one of my secret items was 4 stickers...really??) Also, don't plan on getting these for a gift because you could be delayed on anything for up to 3-4 months, but they do contact you about it all with updates so that is nice.

Truly horrible service. I bought an item that was advertised as a holiday gift — little did i know, it wouldn’t even ship until March; 3 months after the holidays. Then it finally ships, but is never delivered. LitJoy has completely waived their responsibility for it, says it’s the courier’s issue. No, it’s the issue of the people WHO TOOK MY MONEY FOR THEIR PRODUCT AND NEVER DELIVERED IT. maybe get a more reliable courier in the future.

My daughter ordered from them in the past and although the shipments were always late, they eventually came. Not this last time. She ordered a box almost a year ago and she still doesn’t have the box. She reaches out and is told next month next month after the new year. Then it was spring time. Then it was “unforeseen delay”. This company is disreputable. Do not order from them. You will be kissing your money goodbye.