Loop MobileReviews on record for loop-mobile.com

Bought a used iPhone 16 Pro from Loop Mobile on Amazon. The phone came very quickly and was just as described. I took it to AT&T and transferred my old phone over to the new phone with no problems. I enjoyed the phone for 12 days and then I recruited a text from AT&T saying my device was registered on another account and it has now been blocked. After more investigating the phone has been reported lost or stolen and I cannot register it or use it on AT&T. I do not know about any other service as AT&T is my provider. I did get approval for a return so we’ll see. If I just get $700 in credit from Amazon I’m gonna be pissed!😡

Customer rep Steven really went the extra mile to fix a truly nightmare Fedex issue, where Fedex insisted they had delivered an expensive package to my home when I had security footage proving Fedex was never there. So many pieces of the chain assume Fedex is reliable, so when they aren't, you face a really terrible hill to climb to get a positive resolution. I truly appreciate Steven fighting to make it right.

I bought a refurbished phone, Loop mobile was the carrier. I received a stolen phone, do not buy from this company unless you want a stolen phone

Just terrible i bought a iphone 16plus and when i went into Xfinity to transfer my phone number they said it was a stolen phone and was locked by verison. Now i have to go through the return processes and get a refund to then just buy the same phone and wait longer terrible.

Phone came to me ahead of schedule very well packaged and protected in like new condition. I seriously doubt this phone was ever used. Great value!

My experience was great. The only thing that didn’t like is if my item didn’t come with a charger. It’s the simple thing that you guys can provides. that can make a customer happy become more considerate.

Takes weeks to ship and then sends wrong item. DO NOT ORDER from them, ITS A SCAM. Customer Support doesn't exist and is also a scam. UPDATED REVIEW: They finally got acting and we pushed for a solution. They made it happen and rectified it with some upgrades.

This product was rated as good, but it was like brand new! No scratches, works perfectly, I have had it for a month and couldn’t be happier with my phone!